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Mohammad Awais Shafqat, Senior IT Support Engineer

Mohammad Awais Shafqat

Senior IT Support Engineer·(DIYAR UNITED COMPANY)

Kuwait

Bachelor's degree, BS Computer Science

Work experience

Total years of experience: 6 years, 7 months

Senior IT Support Engineer

June 2022 - Present

(DIYAR UNITED COMPANY)

Al Kuwait, Kuwait

June 2022 - Present

Project: (Public Authority for Industries) June 2022- Current Senior IT Support Engineer
• Providing IT support to more than 600 Employees.
• Troubleshooting System and diagnosing, solving Hardware & software faults .
• Pc System Installation & Printers, Configurations and Testing.
• Network troubleshooting & maintenance.
• Setting Up New User's account and profiles and dealing with password issues.
• Have an excellent understanding of online meeting software such as WebEx, Zoom & MS Teams.
• Monitoring Biometric Machines and CCTV through Smart PSS.
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Repairing, Upgrading and replacing hardware parts as required.
Company industry:
IT Services
Job role:
Information Technology

IT Support Engineer

March 2021 - June 2022

GCC (GULF CARE Co.)

Al Kuwait, Kuwait

March 2021 - June 2022

Project: (KUWAIT INTERNATIONAL AIRPORT) March 2021 to June 2022 IT Support Engineer
• Providing technical support for PC, diagnosing, troubleshooting and resolving client issues related to hardware and software.
• Installation of New Pcs Laptops & Printers.
• Providing IT support on site & remotely to more than 100 employees.
• Troubleshooting Printer, Scanner & barcode machines,
• Providing training for all users
• Repairing, upgrading hardware and ensuring all computers were fully operational
• Server Maintenance.
• Creating and maintaining accurate database of all pending and resolved IT issues
• Dealing and Supervising daily operations in Kuwait Airways Terminal T4.
• Enrolling new users accounts and logging them into the relevant databases.
• Keeping track of technological advancement.
• Rectifying mistakes from back end.
Company industry:
Medical Hospital
Job role:
Information Technology

Low Voltage Engineer

November 2019 - March 2021

AQARAT (Kuwait Real State Company)

Al Kuwait, Kuwait

November 2019 - March 2021

• Inquiry Documentation & Communication.

• PC & Mobile Support.

• Software & Hardware Installation.

• Database Maintenance.

• Timely Issue Resolution.
Company industry:
Real Estate
Job role:
Information Technology

Education

(University of Management and Technology Pakistan

January 2019

January 2019

Bachelor's degree, BS Computer Science

Pakistan

View attachment

Pakistan School/College

October 2015

October 2015

High school or equivalent, I.C. S

Kuwait

International School & College of Pakistan KUWAIT.

May 2013

May 2013

High school or equivalent, SSC

Kuwait

Skills

Teamwork
Expert
Teamwork
Expert
Fast Learning
Expert
Fast Learning
Expert
Leadership
Expert
Leadership
Expert
Persuasion
Expert
Persuasion
Expert
Project Engineering
Expert
Project Engineering
Expert
windows server
Intermediate
windows server
Intermediate
microsoft 365
Expert
microsoft 365
Expert
MICROSOFT WORD
Expert
MICROSOFT WORD
Expert
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
Expert
CLOSED-CIRCUIT TELEVISION SYSTEMS (CCTV)
Expert
INQUIRY
Expert
INQUIRY
Expert
REPAIRING (MANUAL/MECHANICAL)
Expert
REPAIRING (MANUAL/MECHANICAL)
Expert
LOGGING (CONSTRUCTION)
Expert
LOGGING (CONSTRUCTION)
Expert
LOW VOLTAGE
Expert
LOW VOLTAGE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
TROUBLESHOOTING (PROBLEM SOLVING)
Expert
TROUBLESHOOTING (PROBLEM SOLVING)
Expert
Adaptability
Expert
Adaptability
Expert
Flexibility
Expert
Flexibility
Expert
Technical Support
Expert
Technical Support
Expert
Network Engineering
Intermediate
Network Engineering
Intermediate
operating systems
Intermediate
operating systems
Intermediate
MICROSOFT EXCEL
Expert
MICROSOFT EXCEL
Expert
POLYMERASE CHAIN REACTION
Expert
POLYMERASE CHAIN REACTION
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
VOLTAGE
Expert
VOLTAGE
Expert
COMPUTER SYSTEMS
Expert
COMPUTER SYSTEMS
Expert
OPERATING SYSTEMS
Expert
OPERATING SYSTEMS
Expert
MS Office
Expert
MS Office
Expert
Persuasive, Team player, Leadership skills
Expert
Persuasive, Team player, Leadership skills
Expert
System administration
Intermediate
System administration
Intermediate
Access Control System
Expert
Access Control System
Expert
Network Security
Intermediate
Network Security
Intermediate
C language
Intermediate
C language
Intermediate
Design, Testing, Troubleshooting
Expert
Design, Testing, Troubleshooting
Expert
Collaboration
Expert
Collaboration
Expert
Network Management System
Intermediate
Network Management System
Intermediate
Interpersonal & Communication skills
Expert
Interpersonal & Communication skills
Expert
Network Administration
Intermediate
Network Administration
Intermediate
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
lan
Expert
lan
Expert
network operations
Expert
network operations
Expert
Ability to work under pressure in a fast paced, deadline driven environment
Expert
Ability to work under pressure in a fast paced, deadline driven environment
Expert
Positive thinking, self-motivated and flexible
Expert
Positive thinking, self-motivated and flexible
Expert
Solving problems and persuading
Expert
Solving problems and persuading
Expert
Documentation and writing
Expert
Documentation and writing
Expert
Ambitious, hardworking, energetic and well disciplined
Expert
Ambitious, hardworking, energetic and well disciplined
Expert
Teamwork, good ability to adapt to multicultural environments
Expert
Teamwork, good ability to adapt to multicultural environments
Expert
Ability to learn new things quickly
Expert
Ability to learn new things quickly
Expert
DHCP And DNS Configuration
Expert
DHCP And DNS Configuration
Expert
Analytical Skills to evaluate software and make improvements
Expert
Analytical Skills to evaluate software and make improvements
Expert
Accuracy and attention to detail
Expert
Accuracy and attention to detail
Expert
windows 7
Expert
windows 7
Expert
pc networking
Intermediate
pc networking
Intermediate
MIcrosoft dynamic tool
Expert
MIcrosoft dynamic tool
Expert
winows 10, windows 11
Expert
winows 10, windows 11
Expert

Languages

English

Expert

Arabic

Intermediate

Urdu

Native Speaker

Chinese

Intermediate

Training and Certifications

Certifications
Microsoft 365 Certified: Administrator Expert
Nov 2022 - Nov 2025
Show credentials
Microsoft 365 Certified: Teams Administrator Associate
Nov 2022 - Nov 2025
Show credentials
COMPTIA A+
Sep 2022 - Sep 2025
Show credentials
ITIL V4 foundation
Nov 2022
Show credentials
HCIA (Security)
Oct 2019 - Oct 2022
Show credentials
Training
CCNA (R&S)
Corvit System
Sep 2019

Hobbies and interests

Traveling
Foodie
Table Football
Watching Movies
Video Gaming

was a Taken Tag 2 Champion in my university Hostel