Dalton Borrie

• Manage client accounts to ensure service quality, efficiency, and client satisfaction.
• Maintain ongoing communication with clients and prospects, providing solutions and
support.
• Provide administrative and sales support to internal teams and operations.
• Collaborate with department leaders to improve processes and optimize performance.
• Manage client requests, project updates, and deliverable timelines.
• Build and maintain strong client relationships through proactive engagement.

• Provided customer service in a fast-paced retail environment.
• Assisted customers with purchases, returns, and product inquiries.
• Operated POS systems and handled transactions accurately.
• Supported merchandising and store presentation standards.
• Contributed to sales targets through customer engagement.

• Provided occupational health and safety compliance advice to clients across multiple
jurisdictions.
• Reviewed and updated OHS documentation to ensure regulatory compliance.
• Supported implementation of workplace safety and risk management programs.
• Assisted with WSIB/WCB claims management and resolution.
• Analyzed incident reports to identify trends and recommend preventative actions.
• Developed customized safety documentation and client resources.
• Ranked within the top 10% of the company based on customer satisfaction and client
reviews.

• Ensured compliance with occupational health and safety regulations in manufacturing
operations.
• Developed and implemented workplace safety policies and procedures.
• Conducted job safety assessments to identify and mitigate hazards.
• Supported WSIB claims documentation and incident reporting.
• Delivered health and safety training to employees.
• Focused on reducing occupational risks and improving workplace safety performance.