Helpdesk & Infrastructure Administrator
Investec
مجموع سنوات الخبرة :22 years, 7 أشهر
• Excellent knowledge of Active Directory, Microsoft Exchange, Microsoft 365, Office applications, Microsoft CRM, VMware, Microsoft Lync
• Completed a Windows 7 and VMware 5.0. Also completed the ITIL Foundation course with Certification.
• Management of Backups and restores. Experience with Commvault, Netbackup and Backup Exec.
• Work with a host of Banking applications, Trading applications, financial applications and general office applications. Both installation and troubleshooting. E.g. Bankmaster, Reuters, Bloomberg, 360T, Barx, Smartview, Essbase and Citrix hosted applications.
• Completed major projects for the bank:
1. Installed and configured 2008 server for new swipe card system
2. Project lead for Windows XP/Win 7 Office migration. (roughly 300 PCs)
3. Project lead for new backup system. Involved speaking to multiple vendors,
accumulating information on previous backup system. Liaising with the backup
company providing the product. Assessing the limitations of current infrastructure and
potential compatibility issues with the new product. Migrating from a 2003 server to a
2008 server for legacy restores while being security compliant.
4. Project lead for major office reshuffle, coordinated desk relocations, screen arms,
monitors and PCs. 200 staff moved
• Lead admin and coordinator for our managed website. Involves speaking with the website
management company and performing patch installs and website updates via Goto Meetings.
• Senior IT member in charge of Helpdesk operations and providing statistical reports on Tickets,
incidents and trends.
• Work with a host of Banking applications, Trading applications, financial applications and
general office applications. Both installation and troubleshooting. E.g. Bankmaster,
Investmaster, Reuters, Bloomberg, 360T, Barx, Smartview, Essbase and Citrix hosted
applications.
• Senior IT member in charge of Helpdesk operations and providing statistical reports on Tickets,
incidents and trends.
• Training new staff on multiple aspects of the business, applications and Banking evening
procedure. Running reports and setting the banking system to next working day, takes 2-3 hours
to complete.
• Have excellent communication and problem solving skills. Have a great working relationship
with all staff and management.
Skills and Training:
• Headed up projects with Eircom and Revenue commissioners.
• Lead engineer working on Eircom broadband, citizen’s information and CIE contracts.
• ATM maintenance and servicing, involved in repairs and parts replacements.
• Installed Eircom digital TV over broadband, involved router configuration, phone re-wiring and
Ethernet cable wiring.
• Fully qualified Level 1 DCSE engineer involving repairing and replacing parts in Dell printers,
laptops and desktops.
• PC Rollouts and site migrations.
• Experience with Active Directory, Unicentre remote desktop management software, multiple
call logging and monitoring software applications.
• Experience creating images with Ghost and Ghost32 imaging software.
• On-site IT consultant in the Revenue Commissioners.
• On-site IT consultant in Dublin City Council.
• Installing new PCs and laptops on customer sites and configuring user profiles.
• Installing printers and registering them on customer print servers using Windows Server2008.
• Writing procedural documents on new Revenue install tasks.
• Providing support to users using Windows 2000/NT/XP/Vista/7.
• Supporting Microsoft office 2000 and 2003.
• Support and maintenance of many types of printers, laptops and PCs, e.g. Dell, Oki, Brother,
HP and Lexmark.
Skills Gained:
• Trouble-shooting technical problems and dealing with queries
• Customer care training
• Handling high priority and ongoing cases
• Working as part of a team to meet targets
• Dealing with customer issues and complaints
HETAC Level 8