damini gupta

➢ Led end-to-end marketing coordination initiatives to drive lead generation, business growth, and brand
visibility
➢ Analyzed campaign performance metrics and customer data to optimize strategies and improve lead
conversion rates
➢ Collaborated closely with sales teams to align marketing activities with revenue targets and enhance lead
to-customer conversion
➢ Implemented data-driven marketing approaches to improve campaign efficiency and maximize ROI
➢ Managed and optimized multi-chain

➢ Achieved sales targets by promoting banking products, including credit card services
➢ Built strong customer relationships through personalized financial solutions and follow-ups
➢ Increased revenue through effective cross-selling and upselling strategies
➢ Conducted detailed customer needs assessments to recommend suitable financial products
➢ Maintained accurate sales records and ensured compliance with banking regulations and internal
processes

➢ Developed and executed sales and marketing strategies to expand customer base
➢ Managed digital marketing campaigns to improve lead generation and ROI
➢ Organized promotional activities to drive product awareness and sales

➢ Handled customer queries and complaints, ensuring timely and effective resolution
➢ Improved customer retention through proactive engagement and account management
➢ Maintained accurate customer records and service documentation
➢ Provided product and service guidance to support customer decision-making

➢ Monitored and evaluated customer interactions to ensure service quality standards
➢ Provided feedback and coaching to improve agent performance
➢ Identified process improvement opportunities to enhance efficiency
➢ Generated reports on key performance and quality metrics

➢ Managed escalated customer issues with a focus on resolution and satisfaction
➢ Maintained detailed records of customer interactions and service updates
➢ Coordinated delivery service with internal and field teams
➢ Ensured adherence to company policies and service standards