damini Damini

Stakeholder Management & Collaboration
• Acted as the primary point of contact between stakeholders, Product Owners, infra teams, and leadership, ensuring
expectations were aligned and risks proactively managed.
• Strengthened stakeholder confidence by delivering clear communication, early escalations, and structured status
reporting.
• Partnered with Product Owners to refine backlog, define sprint goals, prioritize features, and ensure delivery
reflects business priorities.
• Facilitated cross-team collaboration (Infra, Cloud, DevOps, Operations) to unblock dependencies and ensure
seamless delivery.
• Supported teams in adopting CI/CD pipelines by coordinating with DevOps teams to streamline build, test, and
deployment workflows.
• Partnered with development leads on capacity planning and story commitment using Agile tools.

Agile Transformation & Coaching
• Supported Agile maturity uplift for infrastructure teams, enabling shift from ad-hoc execution to structured
Scrum/Kanban delivery.
• Mentored team members on Scrum, flow-based delivery, and best practices, contributing to higher ownership and
accountability.
• Removed impediments proactively, reducing delivery blockers by 40% and improving sprint velocity.

Operations & ITIL Alignment
• Integrated Agile workflows with ITIL processes, ensuring smooth alignment between project work and service
operations.
• Enabled stable operations by collaborating with Problem Management for RCA, preventing recurrence of high
frequency incidents.

• Managed and maintained CMDB records, improving CI data accuracy and supporting ITIL-aligned service
delivery.
• Led incident, SLA, and request management for critical accounts, coordinating bridge calls and documenting RCA
findings.
• Oversaw patch management activities, ensuring timely implementation and stakeholder communication during
service events.
• Created service dashboards and analytical reports in ServiceNow and Power BI to track bridge data and ticket aging
trends.
• Conducted service review presentations for customers, promoting transparency and driving operational
improvements.
• Monitored infrastructure and software applications using SolarWinds and Uptrends, performing server recovery as
required.
• Facilitated ITIL practices across Incident, Change, Request, and Problem Management workflows.
• Collaborated with cross-functional teams to improve CMDB compliance through CI discovery, validation, and
audits.Coordinated stakeholder communications during critical incidents using tools such as Slack, PagerDuty, RTMS,
and Truesight.