Mahesh Pandey

Technical Manager with End-User Computing (EUC) controls; for tools automate
processes and procedures for eliminating data input and other errors which are
inevitably introduced through human mistakes Implementation of Network Infra
Structure, IT Operations, Support & Services. Strategic planning, Vendor Management,
Incident / Problem Management, Data Centre Management, SLA Management,
Software License Compliance, Budgeting and Cost Control. ERP Implementation.
Manage day-to-day activity and updates.

Lead the strategic planning, development, and execution of select large-scale
infrastructure projects, ensuring alignment with the plan and business objectives.
Establish and project governance frameworks, ensuring compliance with company
policies, industry regulations, and quality standards. Develop and track key project
performance indicators (KPIs) to measure project success and identify areas for
improvement Coordinate with internal and external stakeholders, including consultants,
contractors, and government authorities, to facilitate seamless project execution
Prepare detailed project budgets, monitor ongoing costs, and ensure financial control
throughout the project lifecycle. Monitor project CAPEX, OPEX and resource allocation
to maintain profitability Build and maintain strong relationships with external
stakeholders, including investors, developers, contractors, government agencies, and
regulatory bodies

 IT Infrastructure implementation at 283 end locations spread across UP West, 56
towns for PVVNL Meerut. Starting from site survey and end with go-live.
 Coordinating with logistic team for smooth delivery of material at end location.
Setting up of Infra (LAN/UPS etc.), furniture and IT Equipment at 683 locations of PVVNL
Meerut.
 Coordinate with Tulip/Sify for establishment of MPLS connectivity thru RF at all 683
end location and end to end testing with Data Centre Lucknow.
 Setup of Customer Care Centre, Meerut and Disaster Recovery Centre Noida
Movement to PVVNL towns/end office locations on regular basis for checking quality
installation and meet CSI.
 Coordinating multiple vendors for execution of project on time.
 Providing Service and Support after implementation and go-live
 Implementation of connectivity for new customer on existing setup/New Setup
 Provide Network design solution for new customer and implementation of the same
 Evaluating and suggesting new products to improve efficiency and performance

• Resourceful project management skilled
• Handle Network tower with cisco ACI and OSPF.
• End User Computing (EUC) Support for General installation, configuration, and
administration for departmental workstations. LAN and network equipment. End
user assistance and support for general computing issues
• Proven record of streamlining operation and maintenance schedules to ensure
maximum customer satisfaction and business revenue.
• Complete quarter task in mention time frame.
• Expertise in coordinating with diverse teams and resources to complete objectives
and achieve common goals.
• Organized & detail oriented with proactive and hard-working nature
• Excel at hissing between Business and technical areas to achieve on time, on
budget, and on-spec project completions.
• Monitor workflow and make timeline adjustments if needed. ACI NOC end user timeframe customer business budgetary project
deliverables. providing cradle grave IT implementations. Responsible for Service Operations including incident, problem, change and service
requests management
• Coordination for field services and provider-related incidents.
• Capacity and configuration management for in-scope devices
• Pro change/service requests for VM (moves, adds, changes, and deletes)
• Provide test environment for testing patches, backup and restoration testing of
compute and soc etc.
• Escalate production problems per operations processes, affecting the network
infrastructure
• Plan and Execute Network Changes through standard ITIL Change Management
process
• Participate in team projects and project/technology transition
• Identify and resolve chronic issues, Problem Management Periodic Network Health
Check ups and Assessments
• Building RCA as per template for each Critical/High Tickets and Problem tickets
• Additional duties as required and possible assistance on Special Projects
• Creation of network documentation like HLD/LLD/SOP/KT/KRA/KPI docs

 Responsible to Analyse Infrastructure to ensure that the infrastructure is ready for
the Optimization, Management, Up-gradation & Solid understanding of IT
Infrastructure, Application Support & Proficient in Networks.
 Planning & Implementation of IT infrastructure service delivery \[end to end delivery\]
at client locations as per SOW/Agreement/RFP.
 Coordinate with different Stakeholders & Vendors to complete the project in a
commencement date with quality, Safety & Cost-effective.
 Worked with clients, right from requirements gathering to go-live, tailoring the
product to customers needs
 Installed and Configured Class edge product suite at the client site and end-to-end
testing for go-live.
 Vender management for smooth deliver of product materials at client location.
Responsible for technical training to the support staff
 Planning of the tasks and respect of timeline. Meet SLA and keep customer-focused.
 Responsible for conducting safety and security audits on client site
 Responsible for the end-to-end delivery of IT Infrastructure implementation,
application installation & testing- that will or can affect the overall customer user
experience.
 Oversee client/customer/vendor relationship to ensure that we met or exceed ally
service expectations.
 Manage the project scope, delivery, quality levels and cross-functional teams as
required for integrated and enhancement release projects