Valerie Ada Alcala

Learning Events Coordinator

• Served as operational liaison across trainers, vendors, and finance teams, a team player coordinating 20-40 concurrent programmes and ~300 delegates weekly, ensuring consistent stakeholder alignment and on-time execution.
• Applied practices to identify scheduling and reporting inefficiencies; designed and implemented improved workflows that enhanced operational consistency.
• Maintained structured governance documentation and performance reports, providing leadership with accurate, timely data to support decision-making.
• Gathered and synthesised stakeholder feedback across multiple functions, translating observations into actionable process improvements
• Leveraged strong English communication skills to produce professional reports, correspondence, and documentation to the standard expected in high-volume, client-facing operations.

• Led end-to-end delivery of 15+ enterprise transformation projects from initial requirements gathering and solution design through to UAT, deployment, and post-go-live support, ensuring on-scope, on-time outcomes across ERP/CRM platforms.
• Acted as the primary liaison between business stakeholders and technical teams across UAE and UK project team; conducted structured interviews and workshop sit-downs to elicit, document, and validate business requirements, translating them into detailed functional specifications.
• Owned User Acceptance Testing (UAT) end-to-end: developed comprehensive test plans and test cases, managed test execution cycles, tracked and resolved defects together with project dev team, and completed sign-offs from business prior to go-live.
• Delivered full system integration for 3 business acquisitions, managing data migration, data mapping, and quality assurance activities, and coordinating stakeholder communications throughout each transition to ensure smooth transition and minimal disruption to BAU operations.
• Conducted in-depth process analysis and workflow redesign across finance, sales, and operations; identified root-cause inefficiencies and co-designed optimised solutions with business owners, standardising processes across multiple business units.
• Managed RI systems and digital tools roll-outs and adoption, implementation, training and in-country related issues, developing talent to equip team members with the skills and authority to accelerate project impact and engagement within the organisation.
• Deployed mobile and digital field solutions, achieving 100% paperless reporting, driving governance improvements and real-time data accuracy across operations.
• Designed and delivered training programmes and change adoption sessions, enabling smooth system rollouts and ensuring user confidence, building operational excellence and proficiency across all impacted teams. These included hands-on training and support to sales, customer service, customer success, technical and field operations teams each one using different tools and mobile apps specific to their roles in the organisation.
• Maintained a growth mindset throughout tenure, proactively expanding expertise from ERP systems into data migration, digital transformation, and mobile solutions, and consistently taking on wider project scope with each successive initiative.

• Managed end-to-end research project delivery for multinational clients, coordinating a network of 60+ freelancers across fieldwork, logistics, and client reporting.
• Served as the primary point of contact for stakeholder communications, producing professional written deliverables for international clients.

• Managed head office operations and cross-departmental coordination; supported development of ISO 9001 aligned process manuals across HR, Finance, and Procurement.
• Contributed to branding, marketing materials, and organisational structure improvements, demonstrating early versatility and appetite for varied, high-impact responsibilities.

• Full-time faculty in the School of Business and Governance, specializing in Basic Economics, Business Statistics, Regression Analysis, and Managerial Economics.
• Developed and curated engaging course content, assessments, and instructional materials to enhance student learning outcomes.
• Utilized innovative teaching methods and technology to foster active participation and engagement in the classroom.
• Served as an Economics Trainer for the school team at the Inter-Collegiate Finance Competition, demonstrating strong leadership and mentorship skills.
• Collaborated with various University committees to successfully organize Graduation and Social Involvement Events & Programs, showcasing exceptional organizational abilities.
• Conducted evaluations and assessments to improve course effectiveness and student performance.