Total des années d'expérience: 30 Années, 0 Mois
août 2013
A À présent
Retail Manager - Eatopia
à Salam Hospitality
Lieu :
Qatar - Doha
Was approached and selected to set-up Eatopia concept from ground up. As part of the initial management task force of 5 members, I had sole responsibility of implementing all aspects of the retail operation. I was also entrusted to set-up the call centre and delivery service of the business.
Role responsibilities:
• Collaborating with professionals and third parties to set up the infrastructure and equipment for the department and whole of Eatopia.
• Creating Job Tasks, Policies, Procedures and Control Mechanisms for overall operation.
• Was also involved in creating some of the HR related Policies, Procedures and Templates for the company.
• Coordinating the recruitment and training of 42 permanent members of staff.
• Was responsible for Selection of Suppliers, Products and Negotiating Supplier Agreements.
• Took a key role in planning and implementing of three software systems required for the Eatopia concept.
• Was the key contributor for setting-up the Eatopia warehouse/stores in accordance to health and safety, government regulations and the food safety standards.
• Solely responsible for introducing and implementing the Hamper and Gifting business in Eatopia.
• Was responsible for driving the VM team to create exceptional VM displays never seen before in Doha and introducing retail theatre that resulted in driving sales.
• P & L forecasting and control for the operation.
• Responsible for planning and organising supplier tasting schedules and external entertainment to create hype and to generate footfall to the venue.
• In-charge of the CCTV operation, investigations and the security team.
• Sole responsibility for the department KPI’s.
Role responsibilities:
• Collaborating with professionals and third parties to set up the infrastructure and equipment for the department and whole of Eatopia.
• Creating Job Tasks, Policies, Procedures and Control Mechanisms for overall operation.
• Was also involved in creating some of the HR related Policies, Procedures and Templates for the company.
• Coordinating the recruitment and training of 42 permanent members of staff.
• Was responsible for Selection of Suppliers, Products and Negotiating Supplier Agreements.
• Took a key role in planning and implementing of three software systems required for the Eatopia concept.
• Was the key contributor for setting-up the Eatopia warehouse/stores in accordance to health and safety, government regulations and the food safety standards.
• Solely responsible for introducing and implementing the Hamper and Gifting business in Eatopia.
• Was responsible for driving the VM team to create exceptional VM displays never seen before in Doha and introducing retail theatre that resulted in driving sales.
• P & L forecasting and control for the operation.
• Responsible for planning and organising supplier tasting schedules and external entertainment to create hype and to generate footfall to the venue.
• In-charge of the CCTV operation, investigations and the security team.
• Sole responsibility for the department KPI’s.
septembre 2012
A juillet 2013
Retail Manager - Food Orders, Gifts & Hampers
à Harrods
Lieu :
Royaume Uni - London
Was promoted and asked to take over the department to drive sales and service during the busy season. Was in-charge of the departments (3.9 million operation) and was given the task of implementing a new Order Processing Unit .
Role responsibilities:
• Sole responsibility for the department KPI’s. Beat budget by +20% and LY by +28%(This was achieved within 4 ½ months).
• Won the “Manager of the Winter sale Set-up and Impact”
• Won the “Best Team” from the division for Christmas Campaign.
• Solely responsible for introducing and implementing the Bespoke Hamper business.
• Driving sales through creative and innovative solutions such as retail theatre, workshops, new product development etc.
• P & L forecasting and control.
• Coordinating the recruitment and training of 24 permanent members of staff and 25-28 temporary staff (seasonal) along with HR People management aspects.
• Handling projects for overall division, including implementing guidelines and procedures, to improve department and division performance.
• Collaborating with professionals and third parties to set up the infrastructure for the Department and Division.
• Planning and organising a highly successful product launch programmes and driving the business forward to achieve results beyond projections.
Role responsibilities:
• Sole responsibility for the department KPI’s. Beat budget by +20% and LY by +28%(This was achieved within 4 ½ months).
• Won the “Manager of the Winter sale Set-up and Impact”
• Won the “Best Team” from the division for Christmas Campaign.
• Solely responsible for introducing and implementing the Bespoke Hamper business.
• Driving sales through creative and innovative solutions such as retail theatre, workshops, new product development etc.
• P & L forecasting and control.
• Coordinating the recruitment and training of 24 permanent members of staff and 25-28 temporary staff (seasonal) along with HR People management aspects.
• Handling projects for overall division, including implementing guidelines and procedures, to improve department and division performance.
• Collaborating with professionals and third parties to set up the infrastructure for the Department and Division.
• Planning and organising a highly successful product launch programmes and driving the business forward to achieve results beyond projections.
avril 2012
A septembre 2012
Stock Control Manager
à Harrods
Lieu :
Royaume Uni - London
After completion of the HMP program, was promoted to the role to improve results and processes. Was in-charge of all ambient stock control in the Division and was selected to spear head the new Confectionary and Candy department Project for the store.
Role responsibilities:
• Was responsible for implementing new control mechanisms for all ambient departments.
• Achieved the best stocktaking result for ambient breaking all previous records in Foodhalls (-0.1% of sales).
• Introduced new sampling and tasting programs using excess and wastage stock to maximize sales.
• Introduced the cross investigation system and inter department transfer monitoring system to track and account for stock movement.
• Wastage and quality controlling through strict vendor delivery checks and random sampling.
• Planning and forecasting of stock according to shop floor requirements and customer demand through buyers.
• Monitoring and clearance of aged stock.
Role responsibilities:
• Was responsible for implementing new control mechanisms for all ambient departments.
• Achieved the best stocktaking result for ambient breaking all previous records in Foodhalls (-0.1% of sales).
• Introduced new sampling and tasting programs using excess and wastage stock to maximize sales.
• Introduced the cross investigation system and inter department transfer monitoring system to track and account for stock movement.
• Wastage and quality controlling through strict vendor delivery checks and random sampling.
• Planning and forecasting of stock according to shop floor requirements and customer demand through buyers.
• Monitoring and clearance of aged stock.
août 2009
A mars 2012
Supervisor/HMP-Harrods Management Program
à Harrods
Lieu :
Royaume Uni - London
Was selected to the Harrods Management Program, while working in the Food Orders & Hampers Department (3.2 million operation). Was in-charge of the department whilst a new manager was trained.
Role responsibilities:
• Sole responsibility for the department KPI’s and had the best overall results within the Division for 3years.
• Core responsibilities included, running of the Call Centre, Dispatch Section and the Food Advisory section in the department.
• Driving sales through Phone and e-mails channels.
• Maintaining effective relationships with high profile clients, internal and external business units,
constantly going beyond their expectations.
• Training of 24 permanent members of staff and 25-28 temporary staff (seasonal), in all aspects of department operations.
• Fully accountable for the establishment and management of a new business specialising in Food Delivery requiring the development of an independent customer base.
• Headed the project for cash till productivity and efficiency in the fresh food departments. As a result introduced the current layout and structure for the shop floor.
Role responsibilities:
• Sole responsibility for the department KPI’s and had the best overall results within the Division for 3years.
• Core responsibilities included, running of the Call Centre, Dispatch Section and the Food Advisory section in the department.
• Driving sales through Phone and e-mails channels.
• Maintaining effective relationships with high profile clients, internal and external business units,
constantly going beyond their expectations.
• Training of 24 permanent members of staff and 25-28 temporary staff (seasonal), in all aspects of department operations.
• Fully accountable for the establishment and management of a new business specialising in Food Delivery requiring the development of an independent customer base.
• Headed the project for cash till productivity and efficiency in the fresh food departments. As a result introduced the current layout and structure for the shop floor.
juin 2008
A août 2009
Supervisor - Signature Department
à Harrods
Lieu :
Royaume Uni - London
Working in the Harrods Signature department (11 million operation), was asked to join the department to improve Customer Service KPI’s for the department:
• Sole responsibility for the Customer Service KPI’s.
• Training of 28 permanent members of staff and 25 temporary members of staff (Sale time & seasonal) along with HR People management aspects.
• Driving sales through the team to achieve department and divisional targets.
• Sole responsibility for the divisional phone ordering, bulk ordering and worldwide deliveries for Signature products.
• Maintaining effective relationships with high profile clients, internal and external business units,
constantly going beyond their expectations.
• Introducing new methods of acquiring information to ensure accuracy and reduce department spending/ customer complaints.
• Sole responsibility for the Customer Service KPI’s.
• Training of 28 permanent members of staff and 25 temporary members of staff (Sale time & seasonal) along with HR People management aspects.
• Driving sales through the team to achieve department and divisional targets.
• Sole responsibility for the divisional phone ordering, bulk ordering and worldwide deliveries for Signature products.
• Maintaining effective relationships with high profile clients, internal and external business units,
constantly going beyond their expectations.
• Introducing new methods of acquiring information to ensure accuracy and reduce department spending/ customer complaints.
juin 2004
A mars 2008
Sales Associate
à Harrods
Lieu :
Royaume Uni - London
Worked in the Harrods Homewares Division and gained experience in bed and bath, furniture and the Art and Picture Gallery departments. Was entrusted with a special project to improve Customer Service KPI’s for the bed and bath department(8.7 million operation).:
• Won the “Chairman’s Award for Excellence” for improving operational processes.
• Responsible for the Harrods own brand product range.
• Department trainer for all permanent members of staff and temporary members of staff (Sale time).
• Always been one of the top 5 best sales person in the department..
• Responsible for planning and organizing of the Sale set-up and take down for the department.
• Maintaining effective relationships with high profile clients and internal business units which include Corporate Services, Private Service Suite, By Appointment and Wedding and Celebration etc.
• Controller of the charter report.
• The first part time staff member to be promoted to the Supervisor position within the business.
• Won the “Chairman’s Award for Excellence” for improving operational processes.
• Responsible for the Harrods own brand product range.
• Department trainer for all permanent members of staff and temporary members of staff (Sale time).
• Always been one of the top 5 best sales person in the department..
• Responsible for planning and organizing of the Sale set-up and take down for the department.
• Maintaining effective relationships with high profile clients and internal business units which include Corporate Services, Private Service Suite, By Appointment and Wedding and Celebration etc.
• Controller of the charter report.
• The first part time staff member to be promoted to the Supervisor position within the business.
novembre 2004
A juillet 2005
Customer Services Assistant
à Stanley Racing
Lieu :
Royaume Uni - London
Worked in the Chalk Farm branch and was responsible for running the shop and maintaining the key accounts.
mars 2002
A août 2004
Customer Service Assistant
à Evolution Recruitment
Lieu :
Royaume Uni - London
Worked for South West Trains at Waterloo and was responsible for revenue protection and customer service.
juin 2002
A janvier 2004
Sales Assistant
à Fenwick Ltd
Lieu :
Royaume Uni - London
Worked in the Brent Cross Branch and was responsible for till operation along with sales and day to day running of department.
février 2002
A janvier 2003
Crew Member
à McDonald’s Restaurant Ltd
Lieu :
Royaume Uni - London
Worked in County Hall Branch and was responsible for all operational aspects of the restaurant.
janvier 2001
A janvier 2002
Portfolio Executive
à Lanka Orix Factors Ltd
Lieu :
Sri Lanka - Colombo 8
Worked in the head office of the company and was responsible for a client base which I developed and maintained.
septembre 1999
A juillet 2000
Marketing Executive
à Key Research & Information Ltd
Lieu :
Sri Lanka - Colombo 4
Worked in the main group office and was responsible for generating new client accounts and research projects.
août 1993
A septembre 1999
Banking Assistant
à Hatton National Bank
Lieu :
Sri Lanka - Colombo 1
Worked in the City Office Branch, Airport Terminal Branch, and Borella Town Branch. I have experience in all aspects of front office and back office operations of the bank.
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