Dana Al Bohamad

• June 2010 - Present ​ Central Operation Officer
Ahli United Bank (Central Processing Unit)

o ATM Balancing.
o End of day closing with Security cash companies.
o Balancing the Host withdrawal activity report and the summary withdrawal requests.
o Balancing the Host Deposit activity report and the summary deposit requests.
o Checking Security cash companies daily posting entries (Cash load/Unload/BNA/Deposit)
o Checking /balancing Security cash companies daily figures with the journal roll and GL.
o Settling customer complaints (Withdrawal/Deposit).
o Awareness of presenter error incidents.
o Corresponding with the branches.
o Corresponding with Security cash companies.
o Awareness of ATM incidents.
o ATM, branches & Security cash companies daily position reports.
o Awareness of the ATM GLs.
o Identifying the differences in the GL.
o Providing monthly ATM figures.
o Ci-Net
o Defining Ci-Net Users
o Ci-Net Reset/Unblock Users
o Delete Ci-Net Users
o Ci-Net Emergency updates
o Updating Status of Credit Cards
o Updating Status of Write off
o Emergency Update Report
o Updating Retail Financing on Ci-Net
o Credit Reference Enquiry
o Uploaded/Not Uploaded Consent Forms
o Credit Report Request
o Weekly statistics report

• Handling all kind of customers with patience at any situation
• Making loans and credit cards calculations
• Referring customers to the branches for any kind of application.
• Solve the customer’s problems with their saving accounts, loans, fixed deposits, credit cards, etc
• Selling almost every product the bank offers such as: credit cards, loans, prize accounts, SMS services, American express, etc
• Achieving high level of sales.
• Preparing for team meetings.
• Preparing sale targets monthly for team members.
• Reporting to team manager.
• Attending meetings to discuss group problems with head of the department.
• Working on oracle system for tracking customers.
• Working on special projects and working on developing the team.
• Achieving sales target.
• Reporting to team manager
• Attending meetings to discuss group problems with the team leaders.
• Answering inbound calls and assisting customers who have particular inquiries or questions.
• Providing individualized customer service of high-standard professional level.
• Building the interest of customers in the products and services offered by the organization.
• Updating the existing database with any modifications or changes and the present status of the customers or prospective customers
• Assisting customers of communication based organization service queries and problems
• Handling customers directly either by face to face, electronically, or telephone and responding to customer inquiries and questions promptly
• Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department
• Facilitating the collected competitive information to monitor business opportunities and trends.
• Checking lines and categorizing the problems and issues of the customers.
• Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements.