School Exams Officer
British Council
Total years of experience :6 years, 2 Months
Deliver British school examinations in Jordan to target audiences according to client services standards and to help School Exams Operational Manager in implementing the plans for future growth of school examinations in Jordan.
Established and managed the Human Resources Department.
Accomplishments till date:
-Legal registration of companies in coordination with the legal consultant.
-Established Internal Law Manual in coordination with the Ministry of Labor and the legal consultant.
-Effective employee’s filing system.
-Comply company’s internal rules & regulations with the Jordanian Labor Law & The Social Security Corporation.
-Job descriptions.
-HR Policies & Procedures Manual with all the required forms.
-New hire orientation and training plan-policy.
-Recruitment.
-Monitor employees behavior and adherence to company’s rules and regulations, provide guidance and support when needed.
-Processed and supervised all aspects of personnel affairs.
Provide support and supervision to all human resource functions.
-Recruitment (Organized recruitment campaigns, CVs filtration, interviews and selection process, offer letters, first day orientation and training for new hires) according to company’s policies and procedures.
-Monitor employees behavior and adherence to company’s rules and regulations, provided guidance and support when needed.
-Participate in the development of company’s human resources policies and procedures.
-Assist in planning and implementing the HR annual strategies & yearly action plans.
-Process personnel affairs.
Provide administrative support in the various recruitment and personnel department.
Provide administrative support in the various human resource functions, including recruitment, training and development, personnel, performance monitoring and employee counseling.
Supervised the Customer Service department and employees.
Coordination with other Fedex branches distributed all over the world.
Manage the distribution of shipments to the right destination within the given time frame.
Maintain up to date records for all incoming / outgoing shipments.
Provide customer support, responded to variety of customer’s inquiries regarding shipments, prices and dealing with customers complains.