PMO | Business Transformation
ABC Bank
Total years of experience :8 years, 1 Months
Responsible for real-time and/or intranet management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level.
The Customer Service Representative has to answer all inbound and outbound calls. In addition, the Customer Service Representative needs to respond to the customer queries through phone calls. He or she must be knowledgeable about the different products and services related to the organization in which the Customer Service Representative is currently employed.
wide field that incorporates many types of management positions. From major corporations to independent businesses, every operation needs skilled administrators in order to succeed. Motivated, organized personalities will thrive in business, where environments are often high-powered.
General Secondary Education
