محمود الرفاعي,  PMO | Business Transformation

محمود الرفاعي

PMO | Business Transformation

ABC Bank

البلد
الأردن - اربد
التعليم
بكالوريوس, Business Management
الخبرات
8 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :8 years, 1 أشهر

PMO | Business Transformation في ABC Bank
  • الأردن - عمان
  • أشغل هذه الوظيفة منذ سبتمبر 2017
Real time management officer في Extensya
  • الأردن - اربد
  • أكتوبر 2016 إلى أبريل 2017

Responsible for real-time and/or intranet management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level.

Customer Service Representative في Extensya
  • الأردن - اربد
  • يناير 2016 إلى أكتوبر 2016

The Customer Service Representative has to answer all inbound and outbound calls. In addition, the Customer Service Representative needs to respond to the customer queries through phone calls. He or she must be knowledgeable about the different products and services related to the organization in which the Customer Service Representative is currently employed.

الخلفية التعليمية

بكالوريوس, Business Management
  • في University
  • يونيو 2015

wide field that incorporates many types of management positions. From major corporations to independent businesses, every operation needs skilled administrators in order to succeed. Motivated, organized personalities will thrive in business, where environments are often high-powered.

الثانوية العامة أو ما يعادلها, Management Information Systems Stream
  • في Omar Bin Al-Khattab School
  • يناير 2011

General Secondary Education

Specialties & Skills

Problem Solving
Internet Searches
Teamwork
Microsoft Office
Leadership
negotiations skills
sense of humour
communication skills
analytical Thinking
Interpersonal skills
MICROSOFT OFFICE
Time Management
Self-motivation
PUBLIC SPEAKING

حسابات مواقع التواصل الاجتماعي

اللغات

العربية
متمرّس
الانجليزية
متمرّس

الهوايات

  • Reading
  • Traveling