Dana Murad, customer sales consultant

Dana Murad

customer sales consultant

Zain - Jordan

Lieu
Jordanie - Amman
Éducation
Baccalauréat, Marketing
Expérience
3 years, 7 Mois

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Expériences professionnelles

Total des années d'expérience :3 years, 7 Mois

customer sales consultant à Zain - Jordan
  • Jordanie - Amman
  • Je travaille ici depuis septembre 2022
Events and Meetings Coordinator à Landmark Amman Hotel & Conference Center
  • Jordanie - Amman
  • juin 2022 à septembre 2022

Understand requirements for each event
Plan event with attention to financial and time constraints
Book venues and schedule speakers
Manage all event operations (preparing venue, invitations etc.)
Do final checks at the day of the event (e.g. tables, technology) to ensure everything meets standards
Oversee event happenings and act quickly to resolve problems
Evaluate event’s success and submit reports

Core Team Member à Shaddah Space
  • Jordanie - Amman
  • novembre 2020 à juin 2022

Follow up on the logistics, social media, and financial teams. Then check their work.
Receive a monthly plan from the social media team and follow
it.
Giving feedback and suggestions for improving work. Preparing exercises to improve the team.

Contact Center Executive à Aramex
  • Jordanie - Amman
  • novembre 2020 à janvier 2021

Respond and follow-up customer calls to ensure customer
satisfaction. Give the best customer centric experience to the customer. Ensure collaborating to the team to provide the customer
with the best customer experience. Support the Ops and CMT team in maintaining a high service
level and offering the customer a flawless “shipment
deliveries” process. Examine Customers’ feedback with the direction/guidance of
the “Customer Service ” Management, to further improve the
whole company service level.

Éducation

Baccalauréat, Marketing
  • à Middle East University
  • juin 2020

Diplôme, Business Management
  • à Luminus Technical University College
  • août 2017

Specialties & Skills

Teaching
Marketing
Training
Public Relations
Communications
COMMUNICATION SKILLS
MICROSOFT OFFICE
Marketing
public relations
team work
presentation skills
social media

Langues

Arabe
Langue Maternelle
Anglais
Moyen

Formation et Diplômes

الصحة النفسية لللاجئين (Certificat)
Date de la formation:
April 2020
إدارة القلق والصدمات النفسية (Certificat)
Date de la formation:
April 2020
Valide jusqu'à:
April 2020
Emotional intelligence (Certificat)
Date de la formation:
August 2020
Entrepreneurial Project Courses (Certificat)
Date de la formation:
December 2018
General English (Formation)
Institut de formation:
LUTC
Date de la formation:
May 2018
Durée:
280 heures
International Computer Driving License - ICDL (Formation)
Institut de formation:
LUTC
Date de la formation:
January 2015
Durée:
42 heures
Life Skills (Certificat)
Date de la formation:
January 2016
Young Entrepreneurs competition (Certificat)
Date de la formation:
December 2013
اﻟﻤﻬﺎرات اﻻﺳﺎﺳﻴﺔ ﻟﻼﺳﻌﺎﻓﺎت اﻷوﻟﻴﺔ (Certificat)
Date de la formation:
March 2020

Loisirs

  • Learning