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Dana Shammaah, Translator and Administrative Assistant

Dana Shammaah

Translator and Administrative Assistant ·Intertek Ltd.

United Arab Emirates

Bachelor's degree, Bachelor's Degree in Translation and Interpretation

Work experience

Total years of experience: 8 years, 0 months

Translator and Administrative Assistant

October 2024 - Present

Intertek Ltd.

Sharjah, United Arab Emirates

October 2024 - Present

-Act as the primary liaison for internal and external communications, handling 50+ interactions weekly.
- Draft and proofread correspondence to ensure clarity and accuracy.
- Translate documents between Arabic and English with exceptional precision, ensuring 99% accuracy in delivered content.
- Collaborate with experts to maintain consistency across translations and improve glossary standards.
Company industry:
Laboratory & Quality Control
Job role:
Administration

Focus accountant, travel insurance, and visa applications agent

August 2023 - August 2024

Keep Flying Travel and Tourism

Beirut, Lebanon

August 2023 - August 2024

• Financial record keeping and invoice Management.
• Travel insurance client Consultation and document preparation.
• Booking visa appointments at embassies or consulates as needed, visa application Submission, follow-up, tracking, and advisory services.
Company industry:
Travel Agency

Administrations and inquiries agent (CargoX Platform Specialist)

July 2021 - January 2023

New Line Marine

Beirut, Lebanon

July 2021 - January 2023

• Communicated with International cargo companies, in Slovenia, Egypt, gulf countries, and Africa.
• Took inquiries from customers (mainly exporters) and prepared necessary paper- work.
• Uploaded needed documents on a special platform
Company industry:
Shipping

Freelance translator

May 2020 - August 2022

Flevy Translations

Abu Dhabi, United Arab Emirates

May 2020 - August 2022

Translated a business consultation project consisting of 117 PPT presentations.
Company industry:
Business Consultancy Services
Job role:
Translation

Technical Writer and Proofreader

March 2019 - July 2020

Fat Systems S.A.R.L

Doha, Qatar

March 2019 - July 2020

• Determined the needs of users of technical documentation.
• Wrote and revised supporting content for products.
• Edited and proofread material prepared by other writers or staff.
Company industry:
Marketing

International Call center Agent

January 2017 - March 2018

Media solution

Beirut, Lebanon

January 2017 - March 2018

Managed inbound and outbound customer calls in a professional
manner.
● Identified customers’ needs, clarified information, researched
issues and provided solutions and Documented customer
interaction according to company operating procedures
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

LIU

June 2024

June 2024

Bachelor's degree, Bachelor's Degree in Translation and Interpretation

Lebanon

O.F.P.H.S.F.G

June 2019

June 2019

High school or equivalent, High-school Degree (Life Sciences)

Lebanon

Skills

Wellness

Expert

Executive Development

Expert

Proofreading

Expert

Writing

Expert

Remote Support

Expert

MICROSOFT POWERPOINT

Expert

BOOKING (RESOURCE PLANNING SOFTWARE)

Expert

SUPPLEMENTARY SECURITY INCOME (SSI)

Expert

TOURISM

Expert

TRAVEL INSURANCE

Expert

ADAPTABILITY

Intermediate

CIVIL DEFENSE

Intermediate

FIRST AID

Intermediate

MICROSOFT WINDOWS

Intermediate

MICROSOFT WORD

Intermediate

perfectionist

Expert

researcher

Expert

perform tasks within deadlines

Expert

self motivated

Expert

smart worker

Expert

fast learner

Expert

MICROSOFT POWERPOINT

Expert

BOOKING (RESOURCE PLANNING SOFTWARE)

Expert

SUPPLEMENTARY SECURITY INCOME (SSI)

Expert

TOURISM

Expert

TRAVEL INSURANCE

Expert

ADAPTABILITY

Intermediate

CIVIL DEFENSE

Intermediate

FIRST AID

Intermediate

MICROSOFT WINDOWS

Intermediate

MICROSOFT WORD

Intermediate

Languages

Arabic

Native Speaker

French

Expert

English

Expert

Spanish

Intermediate

Memberships

SSI

Freediving Instructor Assistant and 1st correspondent

August 2021

Training and Certifications

Certifications
Certificate of participation in the modern united nations
May 2017

Hobbies and interests

Freediving