Mishaal Mehmood

• Screening, interviewing, hiring, and training restaurant staff.
• Managing restaurant staffs work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurants cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.

Collaborated with vendors and suppliers to obtain quality recipe ingredients while
adhering to company budgets.
• Prevented cross-contamination from utensils, surfaces and pans when cooking and
plating meals for food allergy sufferers.
• Produced innovative menu offerings to promote company awareness and customer
satisfaction.
• Aligned seasonal promotions with ingredient availability to maximize profits.
• Operated all kitchen equipment safely to prevent injuries.
• Cooked memorable dishes that brought new customers into establishment.
• Plated meals paying special attention to garnishes and overall presentation.
• Initiated training for new team members on culinary techniques to improve
productivity and increase kitchen workflows.
• Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
• Sanitized all counters properly to prevent food-borne illness.

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Maintained all training files and correspondence with timely filing of relevant documents
• Typed out Training Programs for all the inductees and ensure issuance thereof
• Managed arrangements for proper seating with necessary equipment for presentation to visitors from time to time
• Worked as Task Force in each in-company course to ensure proper supply of required material including photocopies, stationery etc.
• To managed timely and proper arrangements of refreshments in coordination with the Course Leader and the Bata Canteen Contractor
• Ensured the timely assembly of participants in each training course, seminar and post-course presentation.
• Handled overall HR activities like events, celebrations, Employee of the month etc.

• Worked on Daily attendance and recap.
• Maintained standard security of sales operation staff and present its analysis to Manager for recovery.
• Handled EOBI, Social Security of sales personnel.
• Worked on Job Description for all the employees.
• Managed all kind of internship Programs.

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Help with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest relation manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards