HR Specialist
Gulf Business Machines
Total years of experience :18 years, 7 Months
• Support the HR department in processing benefits administration inclusive of medical, hospitalization and insurance claims.
• Process and approve medical and schooling reimbursement claims for 1500 employees and their dependents.
• Liaise with the site operation HR local teams and staff for verification on medical and schooling bills.
• Submit medical and schooling expenses to Finance for processing of payment.
• Report high-risk and sever incident claims to the management for review and approval.
• Follow up with employees to ensure completion and submission of pending claims.
• Manage and maintain employee’s personnel electronic records and related HR filing systems.
• Compile, process and approve employee’s medical and schooling claims as per policy guidelines.
• Archive all files related to medical and schooling in a systematic and easy to retrieve manner for auditing purposes.
• Review and regularly update HR policies including medical and schooling policies.
• Coordinate to provide services, programs and benefits to employees.
• Act as an HR helpdesk through providing assistance to employees about HR related issues and policies; specifically in relation to the medical and schooling policies.
• Conduct Employee Orientation program for new joiners and explain to them the different policies and procedures.
• Utilized various resources and conduct through research to support updates and amendments to existing medical and schooling policies.
• Liaise with the insurance companies for GLI payments, issuing workman compensation certificates and annual renewals.
• Manage organizational charts.
• Prepare management reports as required.
• Prepare monthly key indicators related to medical and schooling.
• Prepare the full and final settlement for employees and manage the separation process.
• Investigate and solve employees issues related to the HR.
• Handled HR related assignments along with a supervisory role that includes planning, management, public relations and attending client requests.
• Updated monthly Headcount Files, Employees attendance data, leave records, medical claims and maintain employee data and personnel files.
• Generated simple HR-related and employee services letters.
• Provided full administrative support to the department.
Worked in the marketing and advertising department;
• Managed client meetings, monitored competitive market activities and assured client satisfaction.
• Executed and analyzed the success of marketing campaigns and advertisements.
• Worked with the market research team to develop templates, customer appreciation letters and interpret customer purchasing statistics.
• Coordinated online marketing campaigns and researched write ups on blogs and social networking websites.
• Participated in press meetings, product launch and writing press releases.
Provided telemarketing services with the Batelco Telephone Directory department and gained experience in customer relationship management and satisfaction.
Bachelor of Science in Business Informatics (BSBI) AMA International University, Kingdom of Bahrain
