Dana Yousuf عجاوي

Professional Experience:
 American University of Sharjah | Administrative Assistant (2013 - Present)
- Ensuring that day to day work of the Department is maintained.
- Make sure that work flow runs smoothly and as required.
- Arranging meetings and taking minutes.
- Enter requisitions in the Banner System.
- Issuing letters and agreements.
- Knowing about the maintenance work needed in the Housing and Academic area.
- Working on contracts for vendors on Campus.
- Provide administrative back up for the Executive Director Office.
- Provide support to the call center and the information desk of the AUS.
- Work on the Room Reservation System.
- Work on renewing the Sharjah Tenancy Contract (STC) for vendors on campus.

18th, June 2012 - up to now:  8 hours / day

American University of Sharjah  Administrative Assistant
(14th, June 2012 - present)
 Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
 Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems.
 Register students for TOEFL and Placement tests and managing the candidate’s needs.
 Has access on the university system (Banner) to check student’s status, and to enter TOEFL Scores and others.
 Managing around 7 student workers and distribute work on them.

Contact several companies, schools, and universities through phone and E-mail to give them information about our courses in TOEFL exams (IBT, PBT) PMP, etc.
Manage customer needs and ensure that their requirements are taken care off.
Reception assistant, filing and statistical data analysis assistant.
In charge of student TOEFL and placement test registration.
Updating data related to TOEFL and placement test registration.
Proctoring during examination period (TOEFL and Placement tests).
Student Ambassador that represent Testing Center in special events such as new student orientation programs and parent welcome sessions.

Summer 2010 - Internship in Saffarini Company:
 Trained in the department of structural design (office work), under the super vision of structural engineer.
 Trained how to differentiate between Architectural and civil drawings and understand them both in a way that I can place columns and beams correctly on the architectural one.
 Trained on civil engineering software (ETABS, SAP2000, Safe, AutoCAD, Prokon) and how to do a complete Analyses and Design Using them.