Computer Operator and Controller III
Ministry of Interior
مجموع سنوات الخبرة :15 years, 4 أشهر
* Working as a Mainframe Operator: proactive monitoring of all the batch jobs (running on daily, weekly, monthly, and yearly schedule), system resources (CPU, spool, space management), and applications (WAS, MQ, CICS, DB2) running on IBM z/OS Mainframes
* Making sure that daily tasks like System Backups, Db2 Backups, and Jobs end successfully (modifies JCL if there’s a need or informs respective teams for possible course of actions)
* Assists z/OS System Admins/Programmers during IPLs (Initial Program Load) and shutdowns
* Manages tape cartridges and tape libraries for DB2 and System backups
* Working as a NOC (Network Operations Center) Operator: proactive monitoring of all the network devices across Qatar (178 sites) using HP NNMi software and escalates or delegates incidents to the responsible teams or offices either by email or by phone
* Providing 1st-level troubleshooting on network devices monitored on HP NNMi software
* Working as a Help Desk Operator: alternate to MOI Help Desk Team (when they are not available) - receives inquiries and incident calls related to MOI's services to the public like Metrash 2 (a mobile app with all of MOI's services), E-services, and Self-service Kiosk machines across Qatar which usually encounter issues with registration process, payment disputes, and failed transactions and registers incident tickets via CA Service Desk Manager software
* Provides support for internal end-users (MOI employees) in password recovery, locked accounts (using UserLock application), company applications and services like Police and Security Systems, Visa Systems, Traffic Systems, E-Correspondence, and HR Systems
* Preparing daily reports (Mainframe Operations, NOC, and Help Desk issues) for management’s reference
* Preparing NOC Handover sheets to be delegated to the next shift members
* Acted as 1st level support for all the school-wide IT services
* Responded to end-users IT requests via phone, walk-ins, or remote connection (Apple Remote Desktop, Windows Terminal Service Connection, or VNC connections) and follows up ticketing software (Spiceworks)
* Ensured staffs and students’ smooth operations on their workstations by supporting and troubleshooting software applications issues
* Troubleshoot and resolved TCP/IP related issues on the local and wide area networks
* Assisted in long-term planning to improve IT support services at the school
* Installed, managed, configured, and supported Cisco switches, wireless access points, and IP phones. Manages and updates network maps on Cisco WCS (Wireless Control System)
* Created, maintained and deployed reference system images for all the windows and mac machines using disk-imaging software (Symantec Ghost Solution Suite & Deploy Studio)
* Acted as assistant to IT System Administrator responsible for the creation of end-users’ domain and exchange accounts via MS AD Users and Computers snap-in and MS Exchange Server
* Installed, configured and maintained computer and communication equipment
* Ensured uninterrupted productivity of computer system operations
* Reported status of the office related to IT to the IT Manager in Beirut
* Responsible for troubleshooting and repairing IT equipment and software
* Communicated with vendors for IT equipment and software purchases
* Monitored, troubleshoot and repaired network related problems
* Assisted with one of the services in the Operations Department (Philippine door-to-door services)
Awarded Best Thesis (Thesis title: Development of Weblog for the College of Science) – “an 'offline' web-based blog site dedicated for the College of Science at the University of Eastern Philippines. Created in PHP, XHTML, CSS 2.0, and MySQL as the database under the working environment of WAMP 2.0a.”