Customer Care Executive
VIVA
Total years of experience :9 years, 4 Months
I am responsible for:
-Dealing with the problem report according to the agreed course of action
-FOLLOW-UP on customer inquiries through coordination with other departments
-DEALING with customer complaints through social media and customer service email
-CONTRIBUTE to the communication plan by attending periodic meetings of the working group, preparing the weekly status report and attending the team's activities
-TAKE RESPONSIBILITY for self-improvement in a proactive manner by reading the latest developments and learning about the latest developments and innovations in the field of expertise
-SHARE KNOWLEDGE and experience with colleagues
-HANDLING of other tasks as determined by managers and direct managers.
-RESPONSIBLE for on-floor sales, stock-in, stock-out.
-PERFORMED shelving of products and maintaining product visibility on daily basis
-RESPONDED to customer feedback
and provided the same to the supervisor
-FEED DATA into computer system as inventory (beg) and inventory (close)
-ROQ status update
-MONITOR daily performance
-UPDATE team supervisor on product details regarding PO
Extra duties performed beyond JD:
-OCCASIONAL duties such as browsing for new products in market, comparing delivery charges; and
-MAKING calls to appropriate suppliers/transporters to arrange delivery at least cost
-RESPONSIBLE for product safety from arrival till in-house storage/shelving
-CHECK on product expiry manually included in the job description
-PREPARING computerized reports on excel and word
-Worked on various client-based issues on behalf of the company by providing creative new ideas
-Handling any tasks which needed thorough market research to ensure optimum client and management satisfaction, at both ends.
-Maintain office task synchronization and intra-coordination at all times.
Warehousing & Distribution, Logistics
My Responsibilities included:
o Developing practical understanding of warehousing.
o Analyzing current situation of TCS’s warehousing & Distribution networks.
o Preparing report on the current market trends and operational strategies.
Studied 48 courses (4 year program) covering all aspects of sales & marketing, supply chain, finance and HR. • Bachelor Thesis submitted on 'Effect of Supply Chain Metrics on Modern day Corporate World: A Case Study.' • Discovered the area of uprising street hip hop culture in Pakistan from the perspective of promotion of sports, and sport goods producing companies in Writing Research Report. • Prepared a detailed visual report on “Elimination of Poverty through Education” in Oral Communication. • Personally covered a private firm and compiled suggestions for improvement on Human Resource Department which was also utilized for the betterment of the company. A documented draft of the report was presented in Human Resource Management.
Enrolled in army services schooling for 2 years high school graduation program.
Enrolled in KinderGarten and studied till Completion of Junior High School (10th grade) from Indian Public School, Kuwait.