دانيال Collins, Customer Service Manager

دانيال Collins

Customer Service Manager

British Airways

البلد
المملكة المتحدة
التعليم
الثانوية العامة أو ما يعادلها, English Literature and Drama
الخبرات
22 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :22 years, 2 أشهر

Customer Service Manager في British Airways
  • المملكة المتحدة - لندن
  • أشغل هذه الوظيفة منذ يناير 2013

Band 3 Degree level position.

Operating as the in charge crew member on both longhaul and shorthaul flights.

Oversee the delivery of the onboard service in all cabins

Ensure all safety guidelines and regulations are followed.

End to end management of a team of cabin crew. Including sickness monitoring, promotions and performance related incidents as part of the ground leadership team.

Trained in recruiting both new entrant and promotion interviews.

Deliver training for new entrant, recurrent, premium service and manual handling.

Service recovery for customer relations.

Cabin Manager في Easyjet Airlines
  • المملكة المتحدة
  • أبريل 2002 إلى يناير 2013

In charge crew member on short haul flights.

Oversees on board service

Ensure all safety guidelines and regulations are followed.

Part of the company focus group tasked with increasing productivity at all bases.

Recruitment of new entrant cabin crew.

Onboard line training.

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, English Literature and Drama
  • في Cleethorpes 6th Form College
  • مايو 1998

2 year a-level course post high school. Course work and exam based.

الثانوية العامة أو ما يعادلها, English Literature, English Language, Drama, Mathmatics, Religious Education
  • في Matthew Humberstone School
  • مايو 1996

GSCE grades completed at high school.

Specialties & Skills

People Management
Recruitment
Training
Teamwork
Customer Service

الهوايات

  • Cooking
    I enjoy researching meals and preparing them for family and friends. This can also help with my onboard food and drink knowledge.
  • Fitness
    I visit the Gym regularly for general fitness which is very important to maintain a healthy lifestyle.