Customer Service Manager
British Airways
Total years of experience :22 years, 2 Months
Band 3 Degree level position.
Operating as the in charge crew member on both longhaul and shorthaul flights.
Oversee the delivery of the onboard service in all cabins
Ensure all safety guidelines and regulations are followed.
End to end management of a team of cabin crew. Including sickness monitoring, promotions and performance related incidents as part of the ground leadership team.
Trained in recruiting both new entrant and promotion interviews.
Deliver training for new entrant, recurrent, premium service and manual handling.
Service recovery for customer relations.
In charge crew member on short haul flights.
Oversees on board service
Ensure all safety guidelines and regulations are followed.
Part of the company focus group tasked with increasing productivity at all bases.
Recruitment of new entrant cabin crew.
Onboard line training.
2 year a-level course post high school. Course work and exam based.
GSCE grades completed at high school.