دانيال Dapun

Lead a team of technical, administrative, and supervisory staff ensuring that Client FM requirements are met.
➢ Develop and implement FM Service Level Agreement (SLA) including agreed benchmarks, performance criteria
and costing.
➢ Encourage and initiate continuous efficient and effective operation of FM services and systems.
➢ Initiate improvement projects (predictive maintenance projects) to enhance efficiency of FM services.
➢ Responsible for the 100% delivery of health, safety and environmental aspects.
➢ Prepare and propose Budget for all maintained areas as per the agreed to scope, ensuring that all related costs
are accurately provided to client for inclusion in their relevant budgets.
➢ Manage daily performance of all service delivery subcontractors and associated contracts (in conjunction with
Supply Chain Management) to optimize value for money throughout the contracts as per the agreed to scope.
➢ Ensuring that all FM technology is being fully utilized and that it is fit for purpose throughout contracts as per
the agreed to scope.
➢ Implement Planned Preventive Maintenance system and processes.
➢ Coordinate with Client and Tenant subcontractors for specialized works
➢ Prepare and submit SOW for required variation/additional works outside the normal maintenance contracts
• Outside contractor SOW
• DIFM SOW
➢ Constant communication with Client and Tenant to ensure 100% satisfaction
➢ Manage manpower allocations.
➢ Provide technical support to delegated personnel and subcontractors.
➢ Conduct daily walk-around with supervisors
➢ Weekly progress meeting with the team for activities conducted, issues found (work and safety)

Facility Manager | Darwish Interserve Facilities Management
(Client: Milaha) Dec 2020 - Present | Qatar Navigation Tower (QNT), West Bay, Doha
• Critical Infrastructure Leadership: Directed end-to-end asset management for the 52-story QNT, ensuring 100% operational continuity for premium commercial tenants.
• Life Safety & Compliance: Successfully managed the Qatar Civil Defense (QCD) Certification process for pressurization fans and addressed inspection comments on override panels to maintain regulatory compliance.
• Project Management: Spearheaded a comprehensive waterproofing and repainting project for 16 elevator pits, as well as basement, to ensure long-term structural integrity and safety.
• Operational Resilience: Developed and implemented a strategic diesel fuel replenishment initiative, maintaining 90% tank capacity to guarantee 24/7 Fire Life Safety (FLS) system readiness.
• Technical Rectification: Managed complex system repairs, including the rectification of domestic water transfer pumps and resolving critical 7th-floor odor issues to maintain environmental standards.
• Asset Maintenance Oversight: Coordinated specialized maintenance for KONE elevator systems across the project.
• Building Integrity: Oversaw major civil and structural works, including the replacement of broken facade panels and the repair of curved automatic sliding door systems.
• Refurbishment & Logistics: Led the reconfiguration of executive office layouts and managed defects in security cabin infrastructure to improve site logistics.
• Performance Reporting: Established rigorous reporting standards, including CAFM-driven daily logs, weekly accomplishment reports, and monthly QHSE summaries.

● Manage T&C and Close-Out Documentation Team to comply on client requirements on:
● Attendance to Testing and Commissioning Activities of Project Contractor
● Attendance to Snagging/De-snagging Activities of Project Contractor
● Review of Operation and Maintenance Manuals, Training Manuals, and Asset Register, submitted by
contractor to ensure compliance to client guidelines/requirements
● Ensure to achieve target completion of team activities
● Ensure improvement in performance of each team member
● Maintain an aggressive energy and water conservation program
● Maintain a facility folder for a chronological history of the building (electronic file suggested to minimize
resource consumption). This file will be kept current at all times. When there is a change in facility
managers, the departing facility manager will turn this file over to the new facility manager and explain the
use, importance, and procedures for keeping the file current.
● Manage budgets and ensuring cost-effectiveness
● Create Personnel Development Plan

Facility Manager | SNC-Lavalin Profac (Msheireb Properties)
Sep 2019 - Nov 2020 | Msheireb Downtown Doha (MDD)
• Testing & Commissioning (T&C): Led specialized T&C teams to ensure all MEP and building systems met operational specifications prior to the facility's official opening.
• Operational Handover: Managed the seamless transition and handover of new high-rise assets within the MDD smart city project, coordinating between construction and operations teams.
• Process Excellence: Streamlined document control and administrative workflows, significantly improving information retrieval speeds for internal and external stakeholders.
• Safety Oversight: Ensured all newly commissioned assets met stringent Qatar Civil Defense (QCD) standards and safety regulations.

● Take charge of managing the operations and maintenance of National Museums in M’sheireb Downtown Doha on a technical standpoint (National Archives Buildings, M’sheireb Museums, Prayer Grounds and Mosque)
● Plan and Implement manpower schedule and allocation on a daily, weekly, and monthly basis. Strategize on the most efficient personnel pairings, personnel schedule to maximize completion of works
● Encourage improvement and skills development of the team through on-job trainings and familiarization of new and other systems in multiple buildings
● Ensure that the whole team attends the mandatory trainings and meetings to keep them up to date on news and updates within the company
● Ensure that before museum hours, the team has already carried out operational readiness inspections and reported findings for rectification. Small jobs must be done before the operating hours of the museum. Bigger jobs should be performed after museum operating hours
● Submit Daily, Weekly and Monthly reports to the manager including accomplishments, pending works, pending material requests. Daily inspection contains Readiness Check, Team Safety Toolbox Talk, Review of daily pending issues.
● Ensure at least 95% monthly completion rate of Reactive Maintenance Works and Service Requests from the client.
● Meet Service Level Agreement duration (1 day for emergency works, 2 days for urgent works, 3 days for non-urgent works, 4 days for routine works)
● Meet 100% completion rate for PPM work orders
● Ensure 100% Safety compliance and maintain Zero man-hour loss.
● Ensure Operations and Maintenance Logbooks are updated and filled up accordingly for standard documentation

Facilities Management Supervisor | SNC-Lavalin Profac Gulf Management
May 2016 - Sep 2019 | Msheireb Downtown Doha
• Heritage & Smart City FM: Oversaw daily operations and maintenance for National Archive Museums and cultural assets, balancing modern automation with heritage preservation requirements.
• Safety Auditing: Conducted daily technical inspections and maintained rigorous documentation to ensure adherence to institutional safety protocols.
• Technical Integration: Managed the interface between centralized Building Management Systems (BMS) and heritage-specific infrastructure.

• System Reliability: Maintained and calibrated critical instrumentation
for a 60 MW hydroelectric power plant network, consistently exceeding
reliability KPIs.
• Root Cause Analysis (RCA): Conducted technical investigations into
system failures and performed complex troubleshooting for SIEMENS
based automation and control systems.