Business Analyst
Sarda Group
Total years of experience :10 years, 10 Months
Provided end-to-end customer service with a focus on delivering exceptional customer satisfaction and delight.
Counseled customers over phone calls and conducted personal meetings, particularly with elite customers, to address their inquiries, concerns, and provide personalized assistance.
Organized and facilitated farm, factory, and office visits for customers, enhancing their understanding of the products and business operations.
Handled new inquiries over the phone and conducted face-to-face meetings with customers to provide detailed information about products and services, ensuring clarity and transparency.
Engaged with customers via calls and emails to understand their requirements, preferences, and concerns, fostering open dialogue and building strong customer relationships.
Acknowledged and documented customer feedback and suggestions, escalating relevant issues to the appropriate department heads for resolution and process improvement.
Effectively managed customer complaints regarding products and services, investigating issues, and providing timely and satisfactory resolutions to ensure customer retention and loyalty.
Recorded customer requests related to payments, products, and services accurately, and ensured prompt and accurate updates in the system.
Managed new subscriptions and renewals of customer accounts through prior appointments, ensuring smooth and hassle-free transactions.
Handled discontinuations or closures of customer accounts, documenting appropriate reasons and gathering valuable feedback to improve services and address any shortcomings.
Ensured every customer interaction, whether over the phone or in person, concluded with complete customer satisfaction, leaving a positive impression of the company's commitment to excellent service.