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Daniel Kwaku  Adom , Customer Service Representative

Daniel Kwaku Adom

Customer Service Representative·Melcom,

United Arab Emirates

High school or equivalent, Agricultural Business

Work experience

Total years of experience: 4 years, 6 months

Customer Service Representative

January 2022 - Present

Melcom,

Accra, Ghana Hybrid

January 2022 - Present

Engaged directly with a diverse customer base, effectively communicating product
information and resolving inquiries, demonstrating strong verbal and written communication
skills essential for social media interaction.
Maintained a high level of customer satisfaction by actively listening to concerns and
providing timely, helpful solutions, transferable to managing online communities and
responding to social media comments/messages.
Assisted customers with various processes, ensuring a smooth and positive experience,
which reflects an ability to manage online campaigns and user interactions efficiently.
Collaborated with team members to achieve operational goals and enhance the overall
customer experience, highlighting teamwork and the ability to contribute to broader
marketing objectives.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Education

Otumfuo Osei Tutu II College

June 2021

June 2021

High school or equivalent, Agricultural Business

Ghana

Skills

Sales
Intermediate
Sales
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Administration
Intermediate
Administration
Intermediate
Customer Service Skills
Intermediate
Customer Service Skills
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EXECUTIVE PRESENCE
Intermediate
EXECUTIVE PRESENCE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
WRITING
Intermediate
WRITING
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate

Languages

English

Expert