دانيال Lindsley

As an original, senior member of the Doha office leadership team, I have been an integral part of growing Siemens business here in the Middle East. Managing an expanding team of Field Service Engineers, Technical Support Engineers and project managers, I lead all Service Centre and Workshop Partnership projects across the Middle East to a high standard.

Role highlights include:

• Grew order intake from 28m to 60m EUR over a 3 year period
• Identify sales opportunities via customer relationships to foster client growth and negotiate ongoing sales contracts - De Facto account manager for Qatar Petroleum and its affiliates generating around 30m EUR revenue a year
• Responsible for strategy and roll out of Siemens digital offerings to the O&G market - including Mindsphere, the Siemens IoT and cloud platform
• Key client contact for operational, technical and planning challenges
• Technical specialities focused on gas turbines and other rotating equipment, gas compressors, steam turbines and generators
• Management of customer satisfaction feedback process from surveying to results deliver to improvement planning
• Awarded ‘Excellence in Service’ by Siemens Qatar in 2015 for beyond-expectation effort to mitigate serious technical issues for clients
• Part of the Siemens Ownership Culture top talent team - creating and rolling out workshops to improve the “speak up” culture within Siemens WLL. Carried out dialogues with regional executive management and selected to present the initiative to members of the Siemens AG board

Standing in for the Senior Vice President, I took on all role responsibilities including responsible signatory for high-value (€1, 000, 000+) contracts.

Role highlights included:

• Final negotiation and signing of Siemens first multi-million-euro frame order agreement with Qatar Petroleum for parts and services.
• Ensuring business continuity with contribution to leadership and team meetings as well as strategic planning and business process improvements.
• Delivery of business performance reporting across the division including finances, human resources and operational excellence reports.

Leading customer support for Japan, Australia and New Zealand, I led a team responsible for all service needs of the Siemens Gas Turbines range. This role combined project management, account management and sales disciplines to both meet existing customer requirements and deepen these relationships.

Key responsibilities included:

• Winning the team’s largest ever maintenance contract with Santos Australia on the high-profile Gladstone LNG project (35m EUR value)
• Develop Opportunities from enquiry to order booking for standard business (parts and services) and advanced business (framework contracts, upgrades and complex overhauls) - 15-20m EUR per annum
• Long Term Service Agreement (LTSA) project management (from handover to end of contract (incl. warranty) incl. demand forecast to field service and Supply Chain.
• Project manage work at customer site and first line operational technical support and co-ordination of other departments for customer responses (including complaint management)
• Country business strategy and update of fleet database including next planned event with regional companies.

Key clients included:

• Hitachi Engineering and Services Co. Ltd. and Takuma Ltd (Japan) managing 26 long term service contracts.
• Santos and BP (Australia) affiliates.

Part of the graduate development programme at Siemens UK with placements in different areas of SITL with a view to developing a greater understanding of the company and its products.

Placements included:

• Purchasing - I was responsible for several projects including make versus buy comparisons, target measure reporting and data hygiene.
• Regionalisation and Global ESSO Workshops - Projects included setting up a blade repair facility at the Bangalore workshop and ISO 9001 & 18001 certification of the DDDS facility on Qeshm Island, Iran.
• Projects Department - Assisted project management of two major new equipment orders for SITL. I was involved in day to day scheduling and management of the build of 16 mobile power generation packages for PDVSA in Venezuela. I also created and organised a logistics plan for a multi-million-pound order for the Caspian Pipeline Consortium, based in Russia and Kazakhstan.