Customer Service Executive
Al Rostamani International Exchange
Total years of experience :10 years, 5 Months
greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
•Exceeded targets by delivering comprehensive and consistent service.
•Increased client retention by 15% through outstanding account management.
•Updated account information after customer calls for well-maintained data accuracy.
•Escalated complex issues quickly to supervisors to avoid lost revenue.
•Explained benefits and advantages of different product and service offerings to customers.
•Improved company processes by analysing customer feedback and service trends.
•Handled live chat queries within strict timeframe targets.
•Resolved complaints with proactive problem-solving and analysis.
•Advised management of customer service trends, creating proactive strategies to maintain best practices.
•Audited calls and service levels to maintain high standards.
•Managed banking and accounts with expert finance knowledge.
•Offered detailed product and service advice based on customer needs.
•De-escalated objections and disputes professionally to maintain customer satisfaction.
•Offered detailed advice on product and service benefits.
•Recorded and processed customer data accurately.
Provided professional and helpful support to new and existing clients.