Sales & Operations Manager
Eton Institute
Total years of experience :12 years, 5 Months
• Holding regular team meetings
• Ensuring that the revenue & profitability targets are met
• Leading & Managing teams including staffing & work schedules
• Overseeing & Managing B2C Sales & Operations departments
• Coordinating with HR & Course Solutions to ensure that instructor staffing is in place
• Coordinating with the marketing department to ensure campaigns are running smoothly
Responsibilities Include:
• Guiding, Advising and Onboarding soon to be candidates
• Making personal commitment to support the learning/training processes
• Coordinating with the Operations, Marketing and Accounting departments
• Meeting personal KPIs consistently and overachieving sales accomplishments
• Keeping a track of the potential customers and their requirements/satisfactions
• Facilitating sales of all products and services according to the client's needs and
updating all CRM platforms
• Maintaining a strong relationship with our partners/suppliers in USA, UK and
Ireland
• Monitoring academic progresses and ensuring timely manners of projects and
events according to the company standards
Increasing sales of the business
• Researching and finding new business opportunities
• Developing quotes and proposals for potential clients
• Generating leads and cold calling prospective customers
• Seeking out appropriate contact in different organizations
• Building long-term relationships with new and existing clients
• Providing trustworthy feedback on services the company offers
• Meeting with at least three customers/clients face-to-face or virtually daily
• Ensuring excellence in client servicing
• Organizing training sessions, conferences and meetings
• Developing innovative sales strategies to achieve sales goals
• Providing support for less experienced Sales Representatives as needed
• Achieving consistent sales over time, even in periods of change in consumer
interest
• Ensuring client satisfaction at all times and maintaining personal contact with
clients
• Exceeding pre-set sales targets consistently throughout my tenure with the
company
• Maintaining integrity and honesty, and deal ethically with consumers no matter
the situation
• Presenting weekly daily/weekly/monthly reports on sales schemes and
employee development
• Resolving customer complaints in a timely and professional manner to maintain a
great customer experience
• Attending more than 25 training sessions on pre-sales, customer service, after
sales, display management and leadership
• Realized dean’s list for the last five semesters • Maintained a GPA above 3.6 in the last five semesters • Graduated with honors and maintaining a cumulative GPA of 3.25 • Won the Achievement Award for having the best Senior project with a real client (SACOTEL)