Customer Advisor
Outlet store of Ermenegildo Zegn
Total years of experience :10 years, 4 Months
Top sales in month of July, November and December (in probation) and January.
♥Over achieve +30% personal yearly budget 2019.
Performance:
•Cooperate with travel agency and tour guide for business development;
•Make good use of E-commerce and other social network for marketing,
especially during promotion;
•Keep every regular customer updated about new arrivals and offer.
Top sales winner during 'Switzerland trip' omega incentive in September and October 2017.
♥Certificate of Appreciation as best newcomer 2017.
♥twice winner of Rivoli Enrichment programme as first location to achieve month target
♥Mystery shoppers score 94.
Performance:
•Provide standard assistance to satisfy customers`s needs and go extra miles when necessary;
•Target oriented so that to maintain good relationship with large corporations and tour guides;
•Inform my VIP clients about some related social events, such as World Gulf, James Bond Exhibition and Dubai World Cup.
awarded for best performance and sales team in 2015-2016.
Performance:
•Provide best customer services for royal family customers;
•Contact with large companies(Abu Dhabi Motors, Adnoc, etc) to place corporate orders;
•Arrange VVIP customers for special exhibition.
Performance:
•Dealing with VIP customers;
•Establish cooperative relationship with travel agency and keep in touch with tour guides;
•Keep VIP customers and regular customers updated for new collection and special events.
in the disposal of the opponents of the mass incidents.
•Participate in routine physical training :riding, rock climbing and combat skills.
•Responsible for patrol duty, fortified vehicle inspection tasks in a specific period.
Performance:
•Provide security details for mega-event, such as star concert、football match、etc;
•Establish strict security checkpoint at highway during government leaders meeting;
•Performance at annual district awards ceremony.
with relevant departments, guarantee the quality of Guest service during stay.
•Respond to customer queries and requests in a prompt and efficient manner.
Performance:
•Designated as official stay hotel during special events:Summer Davos Forum、Asian Games、International Fashion Festival;
•Maintain great relationship with government officials and large corporate to promote occupancy rates;
•Deal with business men on travel, provide excellent services to keep them as regular;
•Corporate with travel agencies during peak tourist seasons.