Customer Service
ALDAR
مجموع سنوات الخبرة :11 years, 0 أشهر
Receive customer orders on telephone, via email, fax or post;
·Respond to customer inquiries;
·Inform customers about the prices, discounts and billing processes;
·Process customer orders on time and in a timely manner;
·Check stock availability;
·Appraise customers on alternative products when required item is not available;
·Resolve problems pertaining to customer orders.
Customer Service Supervisor (Opening Team)
·Supervising the team of 22 people (14 nationalities);
·Creating ideas and establishing plans to develop the service and enhance customer
life-cycle;
·Providing sufficient feedback and generating ideas to meet customer's needs and
satisfaction;
·Enhance employees' performance through training and knowledge developing through
daily briefs;
·Preparing and conducting training to the new joiners;
·Implementing staff roster based on the business needs;
Daniela Pircalabu
Daniela Pircalabu 1
·Monitoring staff performance;
·Follow up and ensure customers' complains are brought to satisfactory;
·Completing paper works and reporting to senior management;
·Delegating task and assisting the team by performing the task with them;
·Assisting to hire new staff.