Sworn Real Estate Appraiser for the Lebanese courts
Lebanese courts
Total des années d'expérience :15 years, 8 Mois
Scope of work:
Assist the CRM unit head in implementing and developing the CRM application
•Duties and Responsibilities:
•Promote the CRM culture in Audi branches
•Handle the recap and analysis of the Inbound and Outbound telemarketing campaigns
•Responsible of the CRM documentation
•Database cleansing
•CRM analyst
•Coordinate with the IT department regarding the development of the CRM software
Scope of work:
Create and develop a new CRM department at RYMCO.
Duties and Responsibilities:
•Managing RYMCO inbound and outbound customer service team
•Handling inbound and outbound customers’ complaints
•Work closely with CISCO premium partner on the acquisition of a new call center and IP telephony (on-site visits to CISCO key accounts, RYMCO business and technical situation analysis.)
•Work closely with the IT department on the creation and development of a new Customer Survey application
•RYMCO Database cleansing
Scope of work:
Primary Liaison between Internal functions such as Marketing, Finance, management and the sales department.
Duties and Responsibilities:
•Design, recommend and implement standards and procedures for the New Vehicles sales department, control and manage the registration and sales administration activities.
•Align all the sales and registration activities to meet with the customer expectations and requirements
•Responsible for the timely and accurate dissemination of information to the sales consultants
•Approve and control all the daily transactions signed by Chief Operating Officer
•Control and verify the payment requests submitted by the sales consultants
•Respond to NV Branch Managers and Sales Consultants requirements and suggestions
•Respond to key customers needs and complaints
•Maintain various customer databases including Lease database
•N-CAM Sales Driver: prepares the sales reports (Daily, Monthly, Mid-Month, Sales Forecast, CSI, Nissan Car flow, DPR & Sales Training) as per Nissan guidelines and requirements
•Assist the Sales Administration and Financial controller in preparing the annual CY and FY business Plan in addition to any required sales forecast.
•Handle all internal sales and registration reporting activities (such as Registration and Sales Administration related activities, Sales Force target etc)
•Perform other duties as required
Scope of work:
Supervise the Sales and Marketing activities
Scope of work:
promote new financial products such as the gold credit card targeted to professional people
The training period was renewed each two months due to high sales results and outstanding performance in sales and communication.
Duties and Responsibilities:
•Responsible to promote the new product in different BLOM Branches, make cross selling on existing accounts
•Collecting database on Self employers and professionals (dentists, doctors, architects etc) by scheduling meetings with head of syndicates and reference doctors in different hospitals
•Increasing clients’ attempt to buy the credit card gold in different BLOM branches.
Promoting investment products (S&P, Eurostoxx and GDR BLOM) at BLOM Bank.
courses: CMA Sept/09 to Jan/10 Completed CMA courses Part 1 and 2 •UNIVERSITE CATHOLIQUE DE LYON- Achrafieh, Beirut Oct/04 to June/06 Diplôme d’études supérieure en management et gestion des entreprises