Danijela Nikolic

5* hotel, In charge of 12 treatment rooms, entire Spa Operation, Products used: Anne Semonin and Guinot, Systems ( RA and Implementation of Book4Time)
Excellent managerial skills and experience was the key in the process of hiring, creating schedule, maintaining team work within the team and sister departments. From other side P&L management, FFE, OE, ordering supplies, effective inventory were the important part in achieving the best results since the Spa was open 5 years ago. Good KPI skills attributed to even better results. Record achieved budget, all quality control results and cleanness were above the expected and planed were based on following Brand standards were part of the results achieved during the time worked at the Grand Hyatt Doha. Successful Sales and Marketing plan that was executed based on very well research of the market, needs and expectations was as well part of the results that leaded to achieve yearly budget already in October. Gained Award: The Best Luxury Hotel Spa in Qatar 2014 - http://www.luxuryhotelawards.com/winners/2014-spa-awards
Reason for leaving: Family illness

5* Luxury Resort, 7 Luxury treatment rooms, Supervising 17 employees and all Spa Operation and Gym with 176 elegant Suites, Product line: Pevonia
Very high level clients and above expectations standards were the focus during the time worked at the Sanctuary resort.
Sophisticated environment and luxury installations required the same treat in return. Achieved extraordinary results in customer service, high quality treatments with the constant trainings provided to the staff. At the same time management of the financial part was perfect experience as I did collaborate in creating yearly budget, expenses and creating all departmental planning required for the operation. Brand standards, P&P and Training Manual were created and implemented bringing greatest results for the customer and achieving 100% guest satisfaction and from other side company benefits from it.
Award gained: 13 Best Spa in the World by Conde Nast Traveler 2012
http://gestionhoteleraxxi.blogspot.com/2012/08/13-best-spas-in-world-by-conde-nast.html
Reason for Leaving: Company changing managing company and closing for renovation.
Reference: Vianel Filpo, EAM’s Rooms,
Denisse Melo, HR Manager, ,

http://www.melia.com/en/hotels/dominican-republic/punta-cana/paradisus-punta-cana-resort/yhi-spa.html
5*Resort, 11 treatment rooms, Beauty Salon, Beach massage area, Kids Spa, Gym and Studio, Product Line: Natura Bisse, Natural Benefits & Aromatherapy, 684 Oversized Guest Suites, including 80 Royal Service Suites, four Ambassador Ocean view Suites and One Garden Villa Beachfront Suite and 132 The Reserve Suites
Experienced gained in changing product line and implementing new one. My experience and skills were very welcome in managing inventory and expenses-cost during the process. Very well knowledge was gained in reports, financial management and entire operation due to diversity of spa as is part of the Yhi Brand. Innovation was brought to the Gym by implementing diverse classes and focusing on delivering variety of the services to the guests. As well experienced gained in managing Kids Spa which resulted in profitable unit under my management.
Reason for Leaving: Better offer
Reference: Gertrudis Jimenez, HR Manager,

Iberostar Bavaro, Iberostar Dominicana, Iberostar Punta Cana,
Common Spa for the entire hotel complex of 1531 guest’s suites, 23 staff, 7 Treatment Rooms + 4 triple Treatment spots on the beach and Beauty Salon. Product Line: Germaine de Cappuchini
Maintaining discipline and standards in professional way helped achieve expectations. Renovation of the wet area as part of the services was completed and gave excellent feedback from our guest’s. New treatments were implemented resulting in achieving revenue and budget and improving RevPar and RevPath which was much less before me. Experience gained in hiring process and managing team with the constant trainings and making sure the quality of services and standards are maintained.
Reason for leaving: To gain experience from the following company as is very well known for excellent and high standards
Reference: Ricardo Dominguez, General Manager,