DANISH QURAISHIE

•Configured and maintained Cisco routers, switches,
Meraki, and firewalls, ensuring seamless network
performance.

•Implemented network protocols, including TCP/IP, DHCP, DNS, and VPN, optimizing network reliability and security.

•Monitored network performance using Zabbix, identified issues, and resolved network outages, reducing
downtime by 20%.

•Collaborated with IT teams to deploy new technologies
and improve network infrastructure.

•Managed firewall configurations and intrusion
detection/prevention systems, ensuring compliance with
security protocols.

•Conducted capacity planning and scalability analysis to
support business growth and network expansion.

•Providing technical support and guidance to end-users
and other IT teams for network related issues.

Worked as a NOC engineer, providing end to end support to network related issues. troubleshooting, monitoring and configurations.

•Acted as the first point of contact for customers,
providing technical support for hardware, software,
networking issues.
•Diagnosed and resolved basic issues such as password
resets, system errors, network connectivity, ensuring
timely resolution to meet SLAs.
•Escalated complex technical problems to L2 and L3 teams
when necessary, ensuring smooth and efficient problem
resolution.
•Managed and prioritized support tickets using ticketing
system, e.g., ServiceNow maintaining detailed
documentation of issues and troubleshooting steps.
•Assisted users via phone, email, chat and provided step-
by-step guidance through remote desktop tools for
troubleshooting.
•Consistently achieved 90% customer satisfaction rate by delivering quality support and solutions in a timely manner.