Danish Rafi

• Built and led a cross-functional team of 8 engineers across 3 zones, managing resource
allocation, shift planning, and performance reviews, while developing KPI dashboards that
cut reporting time and sped up decision-making.
• Built a structured fault-resolution and coaching framework across 3 service zones, cutting
fault-to-fix cycle by 35% and senior-engineer intervention, while lifting team productivity
20%.
• Led operational transformation initiatives using Lean Six Sigma methodologies, reducing
commissioning lead times by 40% and improving overall service delivery performance.
• Owned operational budget planning and expenditure oversight across multi-zone service
operations, balancing cost control with service delivery commitments and contributing
directly to P&L performance..
• Administered end-to-end service and supplier contract lifecycles using SAP, negotiating
SLA frameworks, AMC terms, and vendor agreements, ensuring contractual compliance.

• Executed commissioning, preventive maintenance, and fault resolution across a portfolio
of high-value rail machines developing the operational expertise that formed the
foundation for later team leadership and service management responsibilities.
• Delivered the USP2000 project for IRCON entirely on time and under budget, achieving
100% acceptance criteria and a 9.5/10 client satisfaction rating, 2 weeks ahead of
schedule establishing a client relationship that supported future contract discussions.
• Maintained 95% first-time fix rate across 50+ on-site incidents, ensuring minimal
equipment downtime and high customer satisfaction.
• Owned end-to-end commissioning lifecycle