Phone Banking Representative
Dubai Islamic Bank
Total years of experience :10 years, 1 Months
• Takes calls from both business and personal banking customers, listening to their requests and queries
• Develops a real rapport with customers to gain their trust and confidence and to get a clear picture of their individual needs.
• Answers simple queries swiftly and politely
• For more complex queries, ask further questions to help gather more information about each customer’s exact needs
• Guides customers through the various banking products and services that Meezan Bank offers, helping them to identify which option is right for them
• Ensures that the correct action is taken to meet that customer’s financial needs and preferences
• Refers them to colleagues in another department where necessary.