Client Service Specialist
ALS Arabia
Total years of experience :11 years, 5 Months
•Be the main point of contact for almost every existing client quires and ensure these are responded to and solved in timely manner as listed on the balanced scorecard.
· Preparation of quotations, tenders and Express of Interest for almost every clients.
· Assisting clients with appropriate method selection and offering technical guidance (in areas of
expertise).
· Assessing and sourcing Laboratory Subcontractors as required.
· Develop a knowledge base of customer problems and resolutions.
· Ensure in compliance with company policies and procedures.
· Set service goals to meet or exceed client expectations.
· Identify prospective clients through networks and referrals.
· Analyze and resolve service related issues promptly.
· Negotiate service contract and costs with clients as needed.
· Schedule regular client meetings and teleconferences to strengthen client relationships.
· Coordinating the sales team by managing schedules, filing important documents and communicating
relevant information
· Organizing client sample bottle orders through the client services team;
Project Management Duties:-
• Preparation of project specific quality plans, Project Information Sheets and communication to key stakeholders.
• Prioritization and monitoring of 'managed' projects and clients/project requirements.
Aim to be a successful professional in a growth oriented company, utilizing my administration skills while growing in touch with new technologies. Want to be an effective contributor to the organization.
I work for, doing justice to the requirements of job in all aspects
Procurement Officers process purchasing transactions for
equipment, materials, supplies, capital goods, and services.
Process purchase requisitions / orders within purchasing authority
Invite, assess, and award/recommend supplier tenders, bids,
quotations, and proposals
Establish and negotiate contract terms and conditions, and maintain
supplier relationships
Prepare and maintain purchasing records, reports and price lists
Work with internal and external stakeholders to determine
Ensure about the cost, quality and availability of product before purchasing
Evaluate purchase orders and find ways for cost cutting
Maintain and update all sales and purchasing reports for forecasting and cost tracking
Provide administrative support to the purchase department
Select and send products to consumer testing laboratories
Track the status of products submitted for testing and maintain reports
Improve the Accuracy and Timeliness of Business and Customer Data.
Coordinate with account department for invoice processing
Update concerned department about procurement of materials
Help in daily office routine such as filling, answering phones, operating fax and photocopying machine
To develop knowledge of local & foreign market for the range of commodities and equipment within the area of responsibility.
• Team Working Skill
• Strong administration and data entry skills
• Good Communication Skills
• Numerical and Analytical Skills
• Commercial awareness
• Possess high attention to detail
• Skilled in understanding and reviewing purchase orders, invoices, sales and other reports
• Able to communicate with account department on payment matters
• Excellent customer service and organizational skills
• Ability to design and implement strategies for taking customer services to next level
• Skilled in drafting purchasing budgets
Data Base : Oracle
Tools : SAP Logon 730
: Microstrategy
: Pentaho ETL
: Sqldeveloper
General : MS Office
CurriculumVitae DANISH SALEEM B S
Email:
Mobile: +966 508926964
key projecs involved are as below :
PROJECTS
1.Bakhresa -Manufacturing in BI.
Title: Bakhresa Manufacturing
Client: Bakhresa Group of Companies
Role: Developer
Tools/Platform: Sqldeveloper, Microstrategy, Pentaho
Description: The objective of the Manufacturing Analysis Dashboard is to enable business users to intuitively flip through many different perspectives of Manufacturing without ever leaving the dashboard allowing them to quickly and easily identify problems and diagnose root causes. These dashboards will also let users drill into detailed data to identify the root causes of problems.
Responsibilities & Achievements:
•Created ETL and Data Warehouse
•Created Enhanced Drill Reports
•Built an Interactive Dashboard
•Created Advanced Reports for better analytics
2.Human Resource Management System in BI.
Title: Human Resource Management System
Client: Next Technologies
Role: Developer
Tools/Platform: Sqldeveloper, Microstrategy, Pentaho
Description: The HR function consists of tracking existing employee data which traditionally includes personal histories, Attendance, Leave details skills, capabilities, accomplishments and salary. To reduce the manual workload of these administrative activities, organizations began to electronically automate many of these processes by introducing specialized human resource management systems.
Responsibilities & Achievements:
•Create Advanced Dashboard for better analytics
•Status Check of ETL
•Created Freeform SQL Reports
•Performance Tuning in Data Warehouse
3.Hospital Management in BI.
Title: Hospital Management
Client: Next Technologies
Role: Developer/Team Lead
Tools/Platform: Sqldeveloper, Microstrategy, Pentaho.
Description: The Hospital Management Analysis solution for medical data analytics combines real-time performance monitoring and reporting, advanced data warehousing and business intelligence, customizable executive and Information Dashboards.
Responsibilities & Achievements:
•Configured Microstrategy Mobile in ipad
•Implemented Reports and Dashboards in ipad
•Created Mobile Dashboard
4.Car Rental Management System in BI
Title: Car Rental Management System.
Client: Next Technologies
Role: Developer
Tools/Platform: Sql, Microstrategy and Pentaho
Description: CRMS provides the ideal solutions for leasing, renting, fleet control and garage management functions. Car rental management Systems state-of-the-art automation and artificial intelligence maximizes your profits by optimizing fleet utilization and minimizing operational costs. With our car rental system you can maximize your profits. This project facilitates the storage and management of all the information about the cars, customers and details of rental system
Responsibilities & Achievements:
•Created ETL and Data Warehouse
•Created Enhanced Drill Reports
•Built an Interactive Dashboard
•Created Advanced Reports for better analytics
GENERAL JOB RESPONSIBILITIES
Review of project specifications, documentation for compliance to project requirements.
My Responsibilities included extracting data from outside sources, transforming it to fit business needs, and ultimately loading it into the data warehouse.
Compiling these data’s effectively to generate reports according to the customer needs.
KEY SKILLS
•Analyzing Trends in Business Intelligence
•Assessing Client/End User Needs
•Developing Complex SQL Queries and Reports
•Designing/Modifying Data Warehouses
TECHNICAL SKILLS
Data Base : Oracle
Tools : Microstrategy: Pentaho ETL: Sqldeveloper
My Personal Desk:
Date of Birth : 27-06-1990
Sex : Mal
Religion : Islam
Marital Status: Single
Nationality : Indian
Passport No : J8768383
Iqama No : 2362877504
Visa Status : Transferable Iqama
License: Valid Saudi Driving License.
Address : Al khobar, Saudi Arabia
Language : English, Hindi and Malayalam.Arabic (Read and Write)