Sr. Manager Process Re-Engineering & Improvement
Standard Chartered - Pakistan
مجموع سنوات الخبرة :16 years, 7 أشهر
Process re-engineering and improvement around operations and frontline is my core responsibility. Purpose is to drive automated process and increase STP ratio. Robotics Process Automation has been introduced around different manual processes. This will enable organisation to reduce processing TAT with increased client experience.
My job is entrusted with providing better and smooth operation of account and credit card's after sales activities.
This encircles around better and excellent experience to our clients.
Key Responsibilities
Reporting monthly financial standing.
Ensure effective and efficient processes of operational activity.
Ensure all reports and reconciliation are timely processed and submitted.
Ensure all processes are compliant to internal and external regulations.
Adherence of team to service level agreement and key control standard.
Ensuring team’s job objective is aligned with organizations and departmental goal.
Handling reconciliation process.
Achievements
2 “Spot Awards” in recognition of effort towards achievement of departmental & organizational goal for the year 2015.
Certificate of achievement on cost saving effort for the year 2015
Key Responsibilities
Scrutinizing & processing of fresh sales application of banc-assurance.
Accommodating after sales service & issues
Commission reconciliation & timely & proper escalation to concerns.
Handling of exceptional monitoring framework project, with monthly reporting to group.
Achievements
“Employee of the Month”
Created basic training manual
Conducted 2 hours development training for staff of other departments
Awarded “Spot Award” twice in recognition of effort towards achievement of departmental & organizational goal
Won “Information Security Challenge 2014”; quiz held within Standard Chartered Bank around the world.
Scrutinizing & processing of fresh sales application of bancassurance.
Accommodating after sales service
Coordinating with IT department for application debugging & advancement.
Handling of exceptional monitoring framework project, with monthly reporting to group.
Handling of product & sale team's query on emails, phone & messenger.
Handling of customer's complaints & queries
Achieving sales target.
Preparing team's monthly performance & sharing with management
Maintaining team's morale for better performance.