Dannys Mazorra

Danis de Jesús Mazorra Rúas resume:Professional ProfileThermoenergetic Engineering graduate.4+ years of customer service and sales experience.Seeking roles in Dubai within customer service, sales, or hospitality.EducationDegree: Bachelors Degree in Thermoenergetic Engineering.School: Hermanos Gómez School, Cuba.Graduation: 2018.Work ExperienceCall Center Supervisor (4 years) - Absolute Group Latam: Team leadership and KPI monitoring.Sales Agent - Alas de Mariposa, Spain: Inbound call management and service promotion.Call Center Agent - Various Companies: Customer support and issue resolution.Hotel Receptionist: Front desk operations, reservations, and check-in/out.Skills & CertificationsCertifications: Bartending, Cooking, and Retail Sales Assistant.Core Skills: Leadership, team management, problem-solving, and adaptability.Languages: Spanish (Native) and English (Basic).

« Supervised and coached customer service and sales teams.
+ Monitored KPIs and quality standards.
« Resolved escalated customer issues.
« Improved team performance and productivity.
+ Managed inbound customer calls.
• Scheduled appointments and promoted beauty services.
+ Delivered personalized customer support and follow-up.
+ Customer support for Spain and Latin America.
+ Sales, issue resolution, CRM handling, and target achievement.
+ Guest check-in/check-out, reservations, customer assistance, and front desk
operations.

Danis de Jesús Mazorra Rúas resume:Professional ProfileThermoenergetic Engineering graduate.4+ years of customer service and sales experience.Seeking roles in Dubai within customer service, sales, or hospitality.EducationDegree: Bachelors Degree in Thermoenergetic Engineering.School: Hermanos Gómez School, Cuba.Graduation: 2018.Work ExperienceCall Center Supervisor (4 years) - Absolute Group Latam: Team leadership and KPI monitoring.Sales Agent - Alas de Mariposa, Spain: Inbound call management and service promotion.Call Center Agent - Various Companies: Customer support and issue resolution.Hotel Receptionist: Front desk operations, reservations, and check-in/out.Skills & CertificationsCertifications: Bartending, Cooking, and Retail Sales Assistant.Core Skills: Leadership, team management, problem-solving, and adaptability.Languages: Spanish (Native) and English (Basic).