Dany Abadie

Managing an International and Multicultural IT Team in Europe and Middle East
Training, Motivation, and Productivity
Determining the objectives and means to develop the company’s reputation and competitive position
Experience in product development and strategic planning
Exploring new horizons to add revenue and growth for the company
Collaborate with Senior Management to enhance the company’s Marketing, Sales, and ROI
Promoted brand awareness through SEM / SEO and attractive web design
Realization of very professional presentations to enthrall potential customers
Ability to win and retain long-term high quality clients
Replying to all customer enquiries in a timely and accurate manner
Reviewing customer feedback and then suggesting ways to improve processes and service levels
Suggesting/implementing new technologies and enhancements
Sharing knowledge and expertise in a highly professional manner
Negotiating prices and service contracts with vendors
Service Desk Team Leader
Incident Management Support, Service Delivery and Improvement
Propose and implement new technologies and improvements
Create a B2B / B2C Marketing plan that drives results
Ability to handle multiple assignments concurrently using excellent time-management
Excellent management of complex and distributed IT architectures
Deployment of International IT infrastructure
Ensuring the stability and performance of the IT infrastructure
1st - 3rd Line Support for our team and International clients
Mastery of Cisco Technology
Office 365 & Lync, MS Office 2010-2013
VMware, HyperV, Cloud Administration
Active Directory / GPO / DNS / DHCP / WINS
Windows 2003, 2008 and 2012 server support
Support for Windows 7/8/10
MS Exchange Server 2010/2013/EoL
Management of incidents, services and improvement of services
Hardware and software purchase management, vendor negotiation

Creation and execution of project work plans/schedules including ongoing revision to meet changingneeds and requirements.
Identification of resources required and assignment of individual responsibilities.
Management of day-to-day operational aspects of a project and scope.
Resolved 1st and 2nd line IT problems
Windows Server and Desktop support
Installing network systems and Desktops for Ministries, Universities and Schools
Application of relevant methodologies and enforced project standards.
Risk Management.
Project documentation

Started a 6 months training at MDS Qatar and casual training in Dubai
Setting up domain servers, DNS configuration, DHCP, WINS, Print servers, file servers
Configuration and support of Windows PCs and MS Office applications
Network administration and Remote connection administration
Configuring Cisco Routers and Switches

Training of highly-ranked Chiefs and Soldiers on Computer Science
Command of 150 soldiersQUALIFICATIONS