Operations Manager - Europe & Middle East
Servcorp
Total years of experience :26 years, 10 Months
Managing an International and Multicultural IT Team in Europe and Middle East
Training, Motivation, and Productivity
Determining the objectives and means to develop the company’s reputation and competitive position
Experience in product development and strategic planning
Exploring new horizons to add revenue and growth for the company
Collaborate with Senior Management to enhance the company’s Marketing, Sales, and ROI
Promoted brand awareness through SEM / SEO and attractive web design
Realization of very professional presentations to enthrall potential customers
Ability to win and retain long-term high quality clients
Replying to all customer enquiries in a timely and accurate manner
Reviewing customer feedback and then suggesting ways to improve processes and service levels
Suggesting/implementing new technologies and enhancements
Sharing knowledge and expertise in a highly professional manner
Negotiating prices and service contracts with vendors
Service Desk Team Leader
Incident Management Support, Service Delivery and Improvement
Propose and implement new technologies and improvements
Create a B2B / B2C Marketing plan that drives results
Ability to handle multiple assignments concurrently using excellent time-management
Excellent management of complex and distributed IT architectures
Deployment of International IT infrastructure
Ensuring the stability and performance of the IT infrastructure
1st - 3rd Line Support for our team and International clients
Mastery of Cisco Technology
Office 365 & Lync, MS Office 2010-2013
VMware, HyperV, Cloud Administration
Active Directory / GPO / DNS / DHCP / WINS
Windows 2003, 2008 and 2012 server support
Support for Windows 7/8/10
MS Exchange Server 2010/2013/EoL
Management of incidents, services and improvement of services
Hardware and software purchase management, vendor negotiation
Creation and execution of project work plans/schedules including ongoing revision to meet changingneeds and requirements.
Identification of resources required and assignment of individual responsibilities.
Management of day-to-day operational aspects of a project and scope.
Resolved 1st and 2nd line IT problems
Windows Server and Desktop support
Installing network systems and Desktops for Ministries, Universities and Schools
Application of relevant methodologies and enforced project standards.
Risk Management.
Project documentation
Started a 6 months training at MDS Qatar and casual training in Dubai
Setting up domain servers, DNS configuration, DHCP, WINS, Print servers, file servers
Configuration and support of Windows PCs and MS Office applications
Network administration and Remote connection administration
Configuring Cisco Routers and Switches
Training of highly-ranked Chiefs and Soldiers on Computer Science
Command of 150 soldiersQUALIFICATIONS
Engineering degree in Telecommunications.