Training and Operations Manager
Right To Play International
Total years of experience :9 years, 5 Months
• Carry out business development initiatives including grant research, proposals, presentations, and pitches, including winning multimillion dollar funding sources \n• Act as internal consultant and coordinator for various projects, working cross-functionally with teams to determine best solutions and strategies for project implementation and training \n• Establish global systems training program for employees in over 25 countries, for systems including MS Office 2013, MS SharePoint 2010, and Microsoft Dynamics CRM 2011 \n• Prepare and deliver training sessions to employees at all levels of the organization \n• Create & maintain global intranet portal (in MS Sharepoint) for collaborative projects, internal communication, and a Learning Management System \n• Hire & manage new employees and interns in various roles, provide coaching and mentoring \n• Build predictive revenue models for potential marketing initiatives, make recommendations to CEO and management
• Conducted new product pilot test, analyzed feasibility, prepared and implemented global product launch \n• Prepared and successfully submitted Request For Proposal responses for contracts worth over $500, 000 \n• Created marketing materials to reposition brand with new logo, brochures, video and a corporate presentation \n• Created training material and manuals, and trained existing employees on new systems & procedures \n• Performed primary and secondary market research and prepared reports on competitors and client segments \n• Analyzed firm's supply and demand stats, prepared report with recommendations on operations' capacity utilization \n• Presented to Board of Directors on various project results and recommendations
• Led team of 6 on long-term information database migration project \n• Coordinated with senior management and client management to understand new and existing client needs and processes, effectively integrating them into internal operations procedures \n• Designed training materials, prepared manuals, and developed e-learning tools for employees \n• Implemented communications and training strategies to achieve buy-in at all levels of the organization \n• Determined project milestones for team, ensured on-time completion of deliverables \n• Achieved 100% documentation accuracy (no vetting rejections) 2 years in a row, a department record \n• Exceeded expectations with a 93% average trainee feedback score
• Awarded Excellence in Customer Service award for consistently exceeding customer service expectations \n• Promoted within 6 months for displaying an advanced ability to understand the business, outstanding work ethic, and superior mentorship capabilities \n• Coached peers and new hires on policies, product knowledge, and customer service procedures
• Achieved 30% overall year-on-year increase in (previously stagnant) convention attendance by redesigning the marketing and programming strategy to target a new customer segment \n• Coordinated marketing campaign using web advertising, social media, and grassroots outreach via internet forums \n• Responsibilities doubled each year in recognition of successful event coordination efforts, to a total of over 10 events \n• Secured corporate sponsors and sold 40% of advertising space through cold calling
• Teaching Assistant for Marketing Course "Managing Customer Value"
• VP of Marketing & Communications, Rotman Public Speaking Association
• Finalist, Rotman Marketing Association Case Competition
University of Toronto, Toronto, ON
• President, Erindale Gaming Organization
• Awarded $5000 scholarship based on academic performance