dany touma-chakhtoura

Key Responsibilities:
• Manage GCC Royale Families, VIP’s and other high ranked government and business men Royale Card portfolio 24/7
• Responsible for all Royale Customers and their families concierge requests 24/7
• Daily management of Royale Customers accounts in terms of payments, statements, peak limits, redemptions of reward points, earning of Air miles requests, Royale Card replacement, and yearly renewals
• Responsible of acquiring new Royal Customers and achieving spend and revenues on a monthly basis

Achievements:
• Handling a portfolio of 120Mn Dirhams
• Increased the number of portfolio acquisitions by 36%
• Increased the number of portfolio spend by 42%
• Managing more than 70 UAE based and GCC Royale Family members and highly ranked CEO’s in industries such as manufacturing, education, supply chain, real estate, travel and tourism, and Power supply.

Key Responsibilities:
• Develop Standard Policies and Procedures for the Experience Centre (SOP)
• Build strategic plans on how to perform better and attract more customers
• Responsible for achieving monthly and yearly sales targets

Achievements:
• Rewarded a rating of “unbelievable” for an outstanding performance for the contribution in making the Family Day a Success by the CEO Mr. Amit Talgeri and Head of Department Mr. Yousef Nabil.
• Rewarded “a Great Work” rating for being collaborative with the Royale Team on updating the KYC Documents for all Royale clients and portfolio.

Key Responsibilities:
• Delivering in-house and public management, leadership and customer service courses
• Creating HR Policies and Procedures for organizations
• Coaching individuals and organizations to better life and work balance
• Introducing Emotional Intelligence (EQ) as a successful tools in organizations
• Putting together annual Training Plans
• Writing, developing and implementing KPI’s to effectively help organizations achieve key business objectives.
• Developing Training Needs Analysis (TNA’s) to various organizations and departments.
• Mapping organization's Balanced Score Cards to achieve financial, best processes, customers and learning and growth targets.

Achievements:
• Awarded 18 certificates of Appreciation from institutions and companies like: National Bonds - Dubai (UAE), Ministry of Education and Youth (UAE), Sharjah Police HQ, Canadian University in Dubai, ADNOC, GASCO, DEWA, Ministry of Finance Kuwait, Ministry of Labor Dubai (UAE), Al Qasssimi Hospital - Sharjah (UAE).

Leadership Duties & Responsibilities
Motivating employees through Transformational & Transactional activities
Building company culture through transactional activities
Building staff and customer recognition

Day-to-day Business and Follow-ups
Building up the various departments that are required for advertising agencies
Building Strategic & tactical marketing communication campaigns for all departments and clients
Building brand image and equity

Key Responsibilities:
• Managing the overall and day to day operational and credit activities of the branch.
• Conducting with the HR and CEO the vision, mission and corporate values of Gulf Finance Corporation
• Building Strategic& tactical marketing and communication campaigns for all departments
• Conducting the first Emiratization exhibition with the collaboration of HR department.

Achievements:
• Rewarded the “Best Branch Sales Award” across the UAE from the first month of appointment.

CEO Financial & Advertising Report
Preparing the daily financial & advertising report from 12 local, regional and international newspapers and news agencies

Retail Banking Products (RBG)
Preparing business cases, launches & marketing, PR’s and media plans to products such as:

Liabilities:
AL Maha (Ladies Banking), Kids Banking, Youth Banking, AL Awwal, Triple Guarantee Deposit, Al Awwal Scratch & Win & Al Awwal Gold.


Assets

Salary Loans, Car Loans, Non Residential Indians (NRI), Unsecured Loans. Salary Loans

Communicating with all 54 branches in terms of brand merchandising.
Organizing internal events such as the AGM/EGM
Organizing the opening of Dibba, and AL Yaher UNB new branches
Conducting press conferences related to the above-mentioned products

Private Banking & Wealth Management
Preparing business cases, the launch & marketing and media plans to products such as: Al Itihad Fund and UNB GCC Fund
Communicating with all 54 branches in terms of brand merchandising
Conducting the press conference & all related PR’s related to the AL Itihad Fund

Cards Department
Preparing business cases, the launch, PR’s & marketing and media plans to products such as: Master Card and Hadiya Gift Card
Communicating with all 54 branches in terms of brand merchandising
Conducting the press conference related to the Hadiya Gift Card

Special Events
Founder of the guest speaker event which is known for “Nadwa Khasa”
Inviting Dr. Hani El Sobky, a Psychologist, for a 3 day speaker event
Organizing the media and marketing plan for the event
Preparing all collateral's related to the event at the Chamber of Commerce

Client Servicing Department
Communicating with the client regarding daily & future events
Discussing ways of implementation
Following up on various contact and status report

Production Department
Providing production estimates
Reviewing estimates in details before submitting to client
Monitoring the production job
Closing the production job

Media Department
Providing exact media plans to clients
Providing profitability analysis

Marketing Research
Conducting field marketing research

Public Relation
Organizing press conferences
Inviting media & Press people
Over drafting English & Arabic press releases


Miscellaneous
Implementing activities and marketing promotions at various locations such as Malls

Clients
Union National Bank, Gulf Hotel, Sands Hotel, Flamingo Grand Continental Hotel, Trans Continental Fairs Management, Abu Dhabi mall, American Embassy of Abu Dhabi, Italian Embassy of Abu Dhabi