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dany touma-chakhtoura, Relationship Manager / Wealth Management

dany touma-chakhtoura

Relationship Manager / Wealth Management·First Abu Dhabi Bank

United Arab Emirates

Doctorate, Doctorate of Management in Organiztaional Leadership

Work experience

Total years of experience: 22 years, 9 months

Relationship Manager / Wealth Management

January 2018 - Present

First Abu Dhabi Bank

Dubai, United Arab Emirates

January 2018 - Present

Key Responsibilities:
• Manage GCC Royale Families, VIP’s and other high ranked government and business men Royale Card portfolio 24/7
• Responsible for all Royale Customers and their families concierge requests 24/7
• Daily management of Royale Customers accounts in terms of payments, statements, peak limits, redemptions of reward points, earning of Air miles requests, Royale Card replacement, and yearly renewals
• Responsible of acquiring new Royal Customers and achieving spend and revenues on a monthly basis

Achievements:
• Handling a portfolio of 120Mn Dirhams
• Increased the number of portfolio acquisitions by 36%
• Increased the number of portfolio spend by 42%
• Managing more than 70 UAE based and GCC Royale Family members and highly ranked CEO’s in industries such as manufacturing, education, supply chain, real estate, travel and tourism, and Power supply.

Company industry:
Financial Services
Job role:
Banking

Experience Center Manager – Dubai Parks & Resorts

September 2016 - December 2018

First Abu Dhabi Bank

Dubai, United Arab Emirates

September 2016 - December 2018

Key Responsibilities:
• Develop Standard Policies and Procedures for the Experience Centre (SOP)
• Build strategic plans on how to perform better and attract more customers
• Responsible for achieving monthly and yearly sales targets

Achievements:
• Rewarded a rating of “unbelievable” for an outstanding performance for the contribution in making the Family Day a Success by the CEO Mr. Amit Talgeri and Head of Department Mr. Yousef Nabil.
• Rewarded “a Great Work” rating for being collaborative with the Royale Team on updating the KYC Documents for all Royale clients and portfolio.

Company industry:
Accounting
Job role:
Management

Executive Coach and Leadership Consultant

November 2010 - September 2016

Dany Chakhtoura

Dubai, United Arab Emirates

November 2010 - September 2016

Key Responsibilities:
• Delivering in-house and public management, leadership and customer service courses
• Creating HR Policies and Procedures for organizations
• Coaching individuals and organizations to better life and work balance
• Introducing Emotional Intelligence (EQ) as a successful tools in organizations
• Putting together annual Training Plans
• Writing, developing and implementing KPI’s to effectively help organizations achieve key business objectives.
• Developing Training Needs Analysis (TNA’s) to various organizations and departments.
• Mapping organization's Balanced Score Cards to achieve financial, best processes, customers and learning and growth targets.

Achievements:
• Awarded 18 certificates of Appreciation from institutions and companies like: National Bonds - Dubai (UAE), Ministry of Education and Youth (UAE), Sharjah Police HQ, Canadian University in Dubai, ADNOC, GASCO, DEWA, Ministry of Finance Kuwait, Ministry of Labor Dubai (UAE), Al Qasssimi Hospital - Sharjah (UAE).

Company industry:
Vocational Education
Job role:
Training and Development

Managing Director

September 2008 - September 2009

Avant Garde Communications

Abu Dhabi, United Arab Emirates

September 2008 - September 2009

Leadership Duties & Responsibilities
Motivating employees through Transformational & Transactional activities
Building company culture through transactional activities
Building staff and customer recognition

Day-to-day Business and Follow-ups
Building up the various departments that are required for advertising agencies
Building Strategic & tactical marketing communication campaigns for all departments and clients
Building brand image and equity

Company industry:
Advertising
Job role:
Management

Head of Marketing and Communications

March 2008 - August 2008

Gulf Finance

Abu Dhabi, United Arab Emirates

March 2008 - August 2008

Key Responsibilities:
• Managing the overall and day to day operational and credit activities of the branch.
• Conducting with the HR and CEO the vision, mission and corporate values of Gulf Finance Corporation
• Building Strategic& tactical marketing and communication campaigns for all departments
• Conducting the first Emiratization exhibition with the collaboration of HR department.

Achievements:
• Rewarded the “Best Branch Sales Award” across the UAE from the first month of appointment.

Company industry:
Economics & Financial Consulting
Job role:
Marketing and PR

Senior Oficer in Advertising & Marketing

November 2005 - March 2008

Union National Bank

Abu Dhabi, United Arab Emirates

November 2005 - March 2008

CEO Financial & Advertising Report
Preparing the daily financial & advertising report from 12 local, regional and international newspapers and news agencies

Retail Banking Products (RBG)
Preparing business cases, launches & marketing, PR’s and media plans to products such as:

Liabilities:
AL Maha (Ladies Banking), Kids Banking, Youth Banking, AL Awwal, Triple Guarantee Deposit, Al Awwal Scratch & Win & Al Awwal Gold.


Assets

Salary Loans, Car Loans, Non Residential Indians (NRI), Unsecured Loans. Salary Loans

Communicating with all 54 branches in terms of brand merchandising.
Organizing internal events such as the AGM/EGM
Organizing the opening of Dibba, and AL Yaher UNB new branches
Conducting press conferences related to the above-mentioned products

Private Banking & Wealth Management
Preparing business cases, the launch & marketing and media plans to products such as: Al Itihad Fund and UNB GCC Fund
Communicating with all 54 branches in terms of brand merchandising
Conducting the press conference & all related PR’s related to the AL Itihad Fund

Cards Department
Preparing business cases, the launch, PR’s & marketing and media plans to products such as: Master Card and Hadiya Gift Card
Communicating with all 54 branches in terms of brand merchandising
Conducting the press conference related to the Hadiya Gift Card

Special Events
Founder of the guest speaker event which is known for “Nadwa Khasa”
Inviting Dr. Hani El Sobky, a Psychologist, for a 3 day speaker event
Organizing the media and marketing plan for the event
Preparing all collateral's related to the event at the Chamber of Commerce

Company industry:
Banking
Job role:
Marketing and PR

Account Manager

August 2002 - November 2005

Advertsing & Marketing Consultants

Abu Dhabi, United Arab Emirates

August 2002 - November 2005

Client Servicing Department
Communicating with the client regarding daily & future events
Discussing ways of implementation
Following up on various contact and status report

Production Department
Providing production estimates
Reviewing estimates in details before submitting to client
Monitoring the production job
Closing the production job

Media Department
Providing exact media plans to clients
Providing profitability analysis

Marketing Research
Conducting field marketing research

Public Relation
Organizing press conferences
Inviting media & Press people
Over drafting English & Arabic press releases


Miscellaneous
Implementing activities and marketing promotions at various locations such as Malls

Clients
Union National Bank, Gulf Hotel, Sands Hotel, Flamingo Grand Continental Hotel, Trans Continental Fairs Management, Abu Dhabi mall, American Embassy of Abu Dhabi, Italian Embassy of Abu Dhabi

Company industry:
Advertising
Job role:
Marketing and PR

Education

Universit of Phoenix

March 2011

March 2011

Doctorate, Doctorate of Management in Organiztaional Leadership

United States

My GPA is 3.71 and currently working on my dissertation that has to do with qualitative studies and feminism in the UAE.

University of Leicester

April 2006

April 2006

Master's degree, MA in Mass Communications

United Kingdom

My GPA was 3.2 and my dissertation was about Ethnographic Research: Representation of Children in Fast Food ads in the United Arab of Emirates

Notre Dame University

June 2002

June 2002

Bachelor's degree, BA in Advertising and Marketing

Lebanon

My GPA was 2.71

Skills

Tactical Marketing
Expert
Tactical Marketing
Expert
Management
Expert
Management
Expert
Mortgage
Expert
Mortgage
Expert
UPS
Expert
UPS
Expert
Banking
Expert
Banking
Expert
Excell
Intermediate
Excell
Intermediate
PowerPoint
Expert
PowerPoint
Expert
MS WORD
Expert
MS WORD
Expert
Tactical Marketing
Expert
Tactical Marketing
Expert
Management
Expert
Management
Expert
Mortgage
Expert
Mortgage
Expert
UPS
Expert
UPS
Expert
Banking
Expert
Banking
Expert

Languages

Arabic

Expert

English

Expert

Memberships

Project Management Institute Global

Member

January 2020

International Advertising Association (IAA)

Member

August 2002

Professional Certified Trainer

Member

June 2016

Business Continuity Institute

Associate Memeber

March 2020

Training and Certifications

Training
Build a Profitable Card Portfolio
MASTERCARD
Nov 2018
Show credentials

Hobbies and interests

Reading