Vip Patient Relation
Ghassan Pharon Hospital
Total years of experience :3 years, 9 Months
- Managing Chronic Disease Project
- Assist the manager
- Coordinate with Bupa insurance company and the hospital
- Collected and logged client experience feedback, identifying areas for improvement to grow company performance.
jeddah, saudi arabia
•Responds to customer requests for information about the hotel and its sur-roundings
•Arranges for special services requested by the customer
•Handle all current and future hotel promotions
•Assists the service manager when requested
•Courtesy calls
•Resolves guest problems quickly, efficiently, and courteously
•Wake up calls / Reminder calls to be completed
•Handle emergencies calls/elevator/alarm system
•Follow up guest's request
Jeddah, saudi arabia
•Arranges for special services requested by the customer
•Changes room rates and guest rooms if approved by service manager
•Handles incoming guest room reservations
•Handles reservation for guest with rental cars, restaurants, etc
•Handle all current and future hotel promotions
•Assists the service manager when requested
•Courtesy calls
•Checks cashiers in and out and verifies banks and deposits at the end of each shift
•Resolves guest problems quickly, efficiently, and courteously.
•Help operator with any pending wake up calls / Reminder calls to be completed
•Check no shows from last night and as per policy charge retention
•Update FNB & HSK on VIP rooms and specials requests
•Check early arrivals and charge early arrival charges if required
•Check front office email and reply promptly from back office
•Follow up on supporting documents with reservation
•Modify registration cards and update guest profile
•Optimised customer support by establishing collaborative service environment.
