دانيال ال مطر

• Led the planning and execution of an enterprise-wide Windows 11 deployment across multiple Erickson community
sites, delivering on an 18-week project schedule with zero missed milestones.
• Developed and maintained project schedules, coordinated resources, and aligned tasks with PMO governance
standards.
• Directed cross-functional teams including client leadership, IT staff, and third-party vendors to ensure project
requirements, security standards, and quality objectives were met.
• Tracked progress, prepared status updates, and escalated risks to stakeholders to maintain schedule and quality
commitments.
• Implemented process improvements by documenting lessons learned, reducing deployment cycle time by 12% for
future rollouts.

• Coordinated with third-party vendors for hardware and software procurement, ensuring timely delivery and alignment
with project requirements.
• Contributed to IT infrastructure projects, monitoring system performance metrics and implementing improvements to
ensure reliable and secure operations.
• Assisted with security initiatives, including patch management, antivirus protection, and user account controls through
Active Directory, strengthening organizational cybersecurity posture.
• Supported enterprise system installations and upgrades across Microsoft Windows, Mac OSX, and Linux platforms,
improving system standardization and performance.
• Delivered end-user support and training, ensuring smooth adoption of new systems and minimizing downtime.
• Maintained accurate documentation of IT activities, including installations, incidents, and corrective actions, improving
reporting and knowledge sharing.
• Supervised and guided team members on special IT projects, troubleshooting efforts, and system installations, ensuring
project objectives were met on time.

• Contributed to enterprise IT infrastructure projects, including operating system upgrades, patch management, and
software deployments, ensuring systems met business and security requirements.
• Assisted with desktop refresh and migration initiatives (adds, moves, and changes), coordinating with users and
technical teams to minimize downtime during transitions.
• Supported the Windows 10/11 upgrade program, ensuring compliance with Microsofts lifecycle policies and providing
end-user guidance throughout the rollout.
• Prepared and maintained technical documentation and troubleshooting guides, improving knowledge-sharing across
teams.
• Monitored tickets and incidents via ServiceNow, escalating risks and ensuring timely resolution to maintain service
quality and meet SLAs.
• Generated status and shift reports for leadership, highlighting key issues, progress, and risks impacting project delivery.