Daoud Chit

At Kuwait Oil Company Location: Kuwait,

Company Industry: Oil & GAS

Job Roles:
1- (Senior IT Services Consultant) - Nov 2019 - Present

2- ITIL 4 Trainer for KOC IT Teams) - Jan 2021 - Present

Achievements:
- Implementing ITIL V4 & V3 Best Practices & ITIL 4 & V3 Trainer for KOC IT teams

- Implementing ITIL V3 Best Practices

1- Deploying Releases in different platforms for all Test Environments.
2- Troubleshooting different Incidents; while deploying the Releases (i.e. in daily basis).
3- Deploying Releases in IBM Power System Server (AIX), Microsoft SQL Server, Oracle Server, CRM Web Application Server, BaNCsLink Application Servers, Managing the Blade Server while Deploying the Releases.
4- Deploying Releases for BASE24 Application, PM (Payment Manager System), BaNCs System Releases.
5- Deploying Bancs Card Releases.
6- Deploying BizTalk Releases.
7- Deploying Releases on UNIX Plat-Form.
8- SQL Scripts and Operator for 2005-2012 SERVERS.
9- IMPLEMENTING ETL PACKAGES.
10- IMPLEMENTING SQL RELEASES (SCRIPTS).
11- Implementing $Universe Releases.
12- Scheduling Jobs in $Universe Application.
13- Deploying WOL (WATANI ONLINE RELEASES), those are related to Windows.
14- Deploying WOLC (WATANI ONLINE FOR CORPORATE RELEASES).
15- Deploying IIS windows server releases.
16- Creating IIS windows Server Sites.
17- Creating new PCS on Domain Controller (DC), and DNS (Forward lookup Zones and Reverse lookup Zones).
18- Troubleshooting PCS issues related to users in production and Test Environments; e.g., when there is an Application issue such a disconnection from a network or Slowness in the network or Application.
19- Troubleshooting PCs issues (which related to Application or Active Directory Incidents E.g. when a Machine having a Duplicate DNS Entry or an IPHONE Address Conflict.
20- Deploying releases related to BO-XI (Business Object-SAP) Application.
21- Migrating and upgrading BO-XI Application.
22- Resolving Defects Related to BO-XI SAP Application.
23- Resolving Incidents Related to SQL users Permission and Security.
24- Implementing RACI Model.
25- Implementing RCA (Root Cause Analysis), when there is a Major Incidents occurs or an Events Alert is reaching for its optimum (i.e. being a Pro-Active).
26- Validating the SDP (Doc. Part and Tech. Part as well).
27- Coordinating with Service Design Team and Project Managers in order to confirm the Deliver of a High Quality and Cost-Effective Services to Business.
28- Troubleshooting Incidents Related to Environment, and logging them, Categorizing, then Resolving or following up the same until Incident Closure.
29- Analyzing if the Incident is a Repetitive Incident then raising it as a Problem if known Error confirmed, and then handing over to problem mgmt.
30- Managing the complexity associated with changes to services and Service Management processes.
31- Allowing for innovation while minimizing the unintended consequences of change.
32- Enable Service Transition assets to be shared and reused across projects and services
33- Reduces the Delays from unexpected clashes and dependencies, e.g. in test environments.
34- Reduces the effort spent on managing the Service Transition test and pilot environments
35- Improve expectation setting for all stakeholders involved in Service Transition including customers, users, suppliers, partners and projects.
36- Plans and manages the capacity and resources required to package, build, test and deploy a release into production and establish the service specified in the customer.
37- Provides good-quality knowledge and information so that change, Release and Deployment Management, can expedite effective decisions about promoting release through the test environments and into production.

1- Maintain and administrate the LAN servers, workstations and peripherals.
2- Maintain, Repair and Upgrade PCs and Servers.
3- Software installation and maintenance over user workstations and LAN servers.
4- Sharing and connecting Printers (HP, Lexmark and Panasonic) in a LAN Network.
5- Apply all OS patches, upgrades and fixes in a controlled manner ensuring that respective services are not disrupted.
6- Set up VPN's - Virtual Private Network - to have a secure communication between various branches to ensure the highest possible corporate data integrity
7- Obtain the necessary database backups (logical or otherwise)
8- Ensure strict compliance with the Corporate security policies and advise the management of any deviations.

9- Provide access control automation mechanism and deploy in coordination with admin and HR.