Front Office Executive
Cravia
Total des années d'expérience :13 years, 6 Mois
1. Answer all incoming calls, redirect them when needed.
2. Monitor office supplies. Make supply orders when needed.
3. DHL/FedEx delivery (packages, documents)
4. Manage executives’ calendars and set up meetings.
5. Working closely with
1. To supervise the professional greeting of guests, to the highest standards.
2. To manage table & function reservations ensuring that the bookings team are processing all enquiries accurately.
3. Recruitment, induction, and training of Hostesses.
4. Appraisals and performance management of staff.
5. Leading, monitoring, motivating and inspiring the team; providing guidance and support.
6. Implementing new procedures to ensure a perfect service from our team.
7. Produce, manage, and operate the reception Rota.
8. Supervise the co-ordination of VIP Functions and events.
Review the printing requirements for menus & promotions and source new suppliers if needed
1. Greet customers
2. To escort guests to proper seats
3. Make reservations
4. Generate reports
I ensured that customers are enjoying their meals and took action to fix any issues when need.
1. I provided information over the phone, electronically or in person regarding routes, schedules, and fares.
2. I processed passenger flight reservations and issuing tickets.
3. I handled ticket exchange and refund request and processed them on the system.
4. I kept accurate customer records.
5. I Participated in tourism exhibitions, in air company fam trips («Aeroflot», «S7 Airlines», «Ural airlines»)
6. Ticket reservation system: Galileo, Sirena, Gabriel, Amadeus (certificates of Galileo, Sirena)
1. I answered and directed incoming calls.
2. I greeted customers and welcomed them to the service center.
3. I collected and coordinated the flow of internal and external information.
4. I prepared the documents for the clients.
5. Scheduling for center mechanics.
My duties during this participation:
1. I worked in “Hampton Inn” hotel.
2. I worked as store cashier (Stop and shop).
Courses: 5P Marketing, Digital Marketing