داريا عبيدات

to the President.
•Devising and maintaining office systems, including data management and filing.
•Require strong communication abilities, as well as computer and data entry skills

•Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations.
•Screening phone calls, enquiries and requests, and handling them when appropriate.
•Meeting and greeting visitors at all levels of seniority.



Daria Obiedat

•Organizing and maintaining diaries and making appointments.
•Dealing with incoming email, faxes and post, often corresponding on behalf of the manager.
•Carrying out background research and presenting findings.
•Producing documents, briefing papers, reports and presentations.
•Organizing and attending meetings and ensuring the manager is well prepared for meetings.
•Responsibility for investors accounts.
•Taking on some of the manager's responsibilities and working more closely with management.
•Deputizing for the manager, making decisions and delegating work to others in the manager's absence.
•Being involved in decision-making processes.
•Preparing letters, presentations and reports.

Book and suggest dining, shows and spa services for guests.
•Manage the registration process
•Handle guest check-ins and check-outs appropriately
•Operate hotel switchboard, take calls and provide information and transfer calls
•Manage accurate accounting of all rooms
•Take reservations over the telephone, through emails and in person
•Handling guest complaints and concerns in an efficient and timely manner.
•Overseeing VIP guests, arrivals and departures.
•Coordinating and multi-tasking job duties in a busy environment.


Daria Obiedat

•Provide detailed information about the Hotel, city as well as the competition.
•Providing excellent customer service as per hotel standards.
•Greeting guests as they enter and exit the hotel.
•Providing information regarding the Hotel, town attractions, activities etc.
•Check on VIP reservations, complete their pre-registration formalities.
•Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
•Collect Guest feedback during guest departure along with his likes and dislikes.
•Perform basic cashier activities as and when required.
•Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
•Give proper and complete handover to the next shift
•Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
•Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
•Refer guests to appropriate departments to resolve complaints or provide suggestions.




Daria Obiedat

Achievements
•Being able to work on (OPERA System), a reservation system at hotels.
•Establishing basic Spanish language skills.
•Controlling emotions and negative feelings at difficult times and directing them towards a positive way of thinking.
•Developing the habit of reading international literature and essays.
Trainings
•Intercontinental Aqaba, with position Front Office Agent.
•Best Seller Certification from TSA center/IHG Group.
•Time Management Training/IHG Group.
•Telephone etiquettes standards training/IHG Group.