Daria Shishkina

Responsible for safety of our Vip passengers, providing excellent inflight service, applying customised approach, operating as acting lead when assigned, managing stocks, pre and after flight arrangements, post flight reports, assisting passengers as a translator when nesessery, dealing with catering, special requests on international and domestic flights. Maintaining good image of the company.

Alpha Star Aviation Services, Riyadh; Saudi Arabia
Period from: February 2014 till present
Position:VVIP Flight attendant

Postion description:
- Pre-flight safety check and preparations

- Responsible for safety and well being of passengers on a flight

- Preparing catering menus to VİP specification and performing the meal service

- Set up aircraft interior, organising laundry as well as on board stock and cleaning of aircraft, ensuring uncompromising levels of hygeine and cleanliness in the aircraft cabin

- Maintaining flexibility at all times to meet customer needs

- Collaboration with ground handling, meeting and greeting the customer

- Exercising discretion at all times

- Experience with clientee of leading businessman to well-know personalities, Diplomats and politicians, Royal family members etc

- Most of clients are flying with families: working experience with children, introducing them with all kind of entertainments on aircraft

- Experience with Europe, US and all the Middle East operation

- Work stand by 24/7

Working experience with different cultures and nationalities

Aircraft types:

-Airbus 340
-Airbus 320
-Airbus 319
-Airbus 318

Gulfstream 550; 450
Embrayer Legacy 450
Hawker


Training:
JATS; Jordan, Amman
Saudi Arabian Airlines vip service and safety training

My function was to deal with the companies in order to supply the hotel with large number of guests for the long term rent period (1month-1year)

Monitoring the room rates, working on the packages and discounted deals for the rooms, food and beverages, spa and other facilities

Creating a new database of customers (new companies to work with), Introductions and visiting new companies and government establishments

Maintaining good relationship with new and existing clients

My function is to deal with guests from entering to hotel, greeting VIP guests in the way to explain the hotel facilities.

​ Handling all kind of guest complains, working out to get guest satisfaction and create a good imagine about the hotel.

​ Dealing with all reservations for government and high level of customers.

​ Attending telecom calls and selling hotel products such as holiday packages, spa etc.

​ Coordinate with colleagues to achieve our sales targets, and keep our best of service quality.

​ Managing hotel date basis, and inviting companies for joining our good facilities such as using conference and meeting rooms.

​ Developing and maintaining relationships with new and existing clients.

Table reservations, monitoring of a teamwork

​ Responsible for Sales and Marketing of restaurant events, promotions for groups, banquets and creation of special packages and

monitoring restaurant profits.

​ Communication between 3 restaurants teams in order shift amount of work

Advising on investment strategies and recommendations.

​ daily profit report

--data entry

--all other kind of administrative work (materials, arrivals, waste)