darine rihawi

Served as management & decision making resource within the Medical Center
Asssisted with on-boarding preperation for all new staff, serving as the operational liaison for all new hires within the region
Handeled confidential matters concerning organizational policies & procedures
Interpreted & facilitated the implementation of Medical Center policies & procedures
Arranged appointments, meetings & conferences, contacting the targeted audience to attend
Attended meetings & conferences as assigned & submitted reports on major points & issues to be resolved or modified
Coordinated interdepartmental services for the provision of patient care
Coordinated candidates interviews
Assisted with staff orientation & professional training
Developped procedures for quality assurance, patient services, medical treatments, department activities & public relations outreach
Analyzed & evaluated effectiveness of policies & systems
Assessed quality of patient care by making rounds to various patient care units & other center departments
Completed administrative projects by identifying & implementing new technology & resources; redesigning systems; recommending re-development of designated resources
Accomplished department & organization mission by completing related results as needed
Planned Events & Workshops -Full Management; the biggest to mention; World Autism Awareness Day -organized & supervised a Walk-A-Thon on April 2, 2016 for the Cause, with more than 1, 500 participants to raise the Autism Awareness Flag in Kuwait

• Potential & old clients data inserted to the company’s new documented sheets in order to start the Marketing Campaign
• Target approach via telephone, sales calls, appointed meetings with diverse targets
• Special fares given for frequent & loyal customers by the Sales Department in order to push sales
• Frequent management & supervision for the marketing tools; website, facebook, twitter, flyers, VIP magazines’ reports, newspapers, gadgets, posters, mobile messages to random targets, telephones, emails of updated & hot summer deals for travel & business trips in & outside Lebanon
• Follow up calls & emails with loyal customers for new deals & prepared programs
• Repeated visits to most reliable Airlines for claim control, to update deals & fares, to meet new & old employees keeping track with them, settling pending payments if any, getting new posters & stickers for marketing issues
• Visits to most & major hotels in Beirut & Tyr observing & touring around their rooms & facilities in order to be recommended to our clients, along with their yearly price list received via email
• Visits to diverse Travel Agents & Car Rentals in Beirut, Tripoli & Tyr for new acquaintances, follow up programs & deals for the summer season & official holidays tours, new deals with Tour Operators for vice versa business
• Conducted frequent visits to major Hospitality Fairs & Exhibitions, creating new acquaintances, expanding the company’s data in terms of clients & entrepeneurs
• Offered car rental service for walk-in customers & frequent ones
• Daily reports submitted to the Management
• Monthly meetings conducted with the other Departments in the company for follow ups, managing weaknesses & fortifying strength in the work flow
• Advertised our prepaid packages & negotiated pricing with the Tours Department in order to push sales & get new customers by offering lower rates & better service
• Assisted in reservations & ticketing while at the office
• Leaded, organized & supervised domestic tours on weekends with various groups, dealing with transportation companies offering buses, with insurance companies & destination’s spots for bookings especially in the Northern area of Lebanon

- Provided clients and Accounts Executive with price quotations, stock queries and shipment and order-related matters submitted by suppliers to assist with daily queries and proposal developments
- Developed a system to ensure fulfillment of delivery commitments and immediately resolved issues related to any delays
- Prepared purchase orders (PO) and updated prices whenever modified by suppliers
- Kept track on the accounts payable and liaises with the Accounting Department regarding maturity
- Coordinated with clients and the Finance Division to ensure credit compliance
- Served as a liaison between the clients, Account Executives and the company’s warehouse division to fulfill clients’ orders on a timely basis and per any special packing or shipments requests
- Provided data for the company’s invoicing operations
- Was responsible for the reconciliation and analysis of sales orders, on the time interval as dictated by the company
- Prepared the applicable shipment documents, including invoices, packing lists as applicable to exported items, and other certificates or documents, as deemed necessary for the shipment
- Responded to and resolved clients’ complaints regarding shipment content, delivery time and other related matters. Forwarded the necessary issues to the Quality Assurance Division and followed up on their corrective actions
- Maintained proper updates and filing of orders and shipping documents
- Responsible for updated track of the inventory system

- Selected the products & managed all the buying process of all items in the company
- Traveled on duty trips for merchandise purchase
- Prepared duty trips reports & filed them
- Controlled all filings for internal, financial, official forms, reports, schedules & sheets for the company
- Conducted hiring of employees in coordination with the Managing Director
- Supervised the overall financial situation & submitted reports to the Managing Director
- Assigned duties to employees
- Followed up the Marketing & Advertising Strategies
- Operated Market visit to study the fluctuating demands in terms of Quality & Price
- Conducted training courses to employees over the P.O.S. for the pricing & cashier
- Operated the Pricing of all items
- Dealt with suppliers; wholesalers & retailers
- Organized events for exhibitions
- Managed sales deals through sales calls to potential guests
- Visited potential guests for future deals
- Prepared products samples sent to all customers & potential ones
- Agreed over the pricing strategy with the Head Management; costs & label prices & discount prices & offers for wholesale & retail customers
- Direct contact with guests via telephone, emails & visits

- Conducted Market study in terms of Targeted customers & potentials
- Managed sales deals through sales calls & guests' visits
- Prepared offers and specials deals for potential guests
- Submitted daily reports to the Sales Director & Managing Director
- Supervised events & functions making sure the guest's needs are properly matched
- Submitted regular functions' reports to the Management
- Followed up the work flow -ups & downs- with the Management being the external image of the company in the Market
- Was responsible of Salhiya Sales Office, welcoming guests inside the Presentation Room equipped with slideshow profile television & a sample of a real buffet all equipped with silver cutleries & dishes backed up with the display concept accurately followed in the company
- Daily coordination via emails & telephones with the Operations Department as they receive direct orders from the Sales Department in terms of functions, receptions, guests' orders, guests' visits to the company's premises…
- Handed over daily cash & receipts to the Management

- Assisted in the establishment of the company in Beirut through providing stationary and other materials for the office preparation as it was newly opening
- Studied the Amadeus Reservation System used to check seats availabilities over the plane, check travel schedules, choose seating, choose meals, special requests, confirm reservations…
- Issued Electronic & Manual Tickets
- Traveled on Training Trips to Morocco two times during my working period at the company; learning developed stages of the Amadeus system & the new E-ticket steps in issuing terms
- Handled the Check in at the Beirut International Airport
- Meet & Assist at the Beirut International Airport
- Reviewed & Submitted the daily sales slip to the Accounting Department
- Worked on the Accounting Program sent from Morocco with the Accountant, supervised the tickets sold, the no-show, the cancellation coupons
- Worked on the new installed Advertising Program in the Area Manager's office used to send memos, greetings, advertising messages & emails to customers worldwide
- Coordinated with Morocco's head office through telex messages & memos

- Learned & worked on the Mars Reservation System (same use as the Amadeus System above)
- Started in the Reservation Department; answering customers calls for reservations cancellations, modifications & confirmations
- Moved to the Ticketing Department; direct contact with customers
- Issued electronic & manual tickets, answered customers' calls
- Worked temporarily in the Sales Department learned the Sales system for corporate accounts coordination