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Ahmad Khatib, Customer Services Representative – Operations Dept.

Ahmad Khatib

Customer Services Representative – Operations Dept.·EXTENSYA

Jordan

Bachelor's degree, Insurance and Risk Management;

Work experience

Total years of experience: 1 years, 8 months

Customer Services Representative – Operations Dept.

September 2025 - June 2026

EXTENSYA

Irbid, Jordan •Hybrid

September 2025 - June 2026

• Produced structured performance and risk-related reports using Google Analytics
and internal data tools.
Company industry:
Call Centers & Customer Care Outsourcing

Insurance and Risk Management Officer – Intern

January 2024 - October 2024

Al-Manara Islamic Insurance Company:

Amman, Jordan

January 2024 - October 2024

• Prepared analytical summaries and reports on risk management trends and loss
patterns for senior management.
• Supported compliance efforts by ensuring accuracy and consistency of insurance
records and reports.
Company industry:
Public Administration

Education

College of Business Administration and Economics Al-Hussein Bin Talal University

June 2024

June 2024

Bachelor's degree, Insurance and Risk Management;

Jordan

GPA (rating): Very good

GPA (rating): Very good

Skills

COMPLIANCE REPORTING

Intermediate

CONFIGURATION MANAGEMENT

Intermediate

DATA DRIVEN DECISION MAKING

Intermediate

INSURANCE POLICIES

Intermediate

OPERATIONS

Intermediate

POLICY ANALYSIS

Intermediate

PROJECT RISK MANAGEMENT

Intermediate

REGULATORY AFFAIRS

Intermediate

RISK ANALYSIS

Intermediate

STRATEGIC PLANNING

Intermediate

Languages

Arabic

Intermediate

English

Intermediate