Assistant Restaurant Manager
Celebrity Cruises
Total years of experience :16 years, 8 Months
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Conducted timely performance evaluations for all front of house staff. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires
and terminations. Created fun team building activities to engage staff in up-selling to meet revenue targets. Correctly calculated inventory and ordered appropriate supplies.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs. Precisely described menu items and special offerings and appropriately identified wine pairings.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Consistently provided professional, friendly and engaging service.
Displayed enthusiasm and knowledge about the restaurant's menu and products. Routinely cleaned work areas, glassware and silverware throughout each shift. Immediately reported accidents, injuries or unsafe work conditions to manager. Assisted co-workers whenever possible.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating. Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections. Oversaw inventory and office supply purchases. Negotiated pricing with vendors regarding wholesale billing and marketing procedures. Developed monthly reports. Trained staff during demonstrations, meetings, conferences and workshops.