Project Manager
RPI / Etihad Airways
مجموع سنوات الخبرة :16 years, 4 أشهر
Held responsibility for management and oversight of the Global Privacy Programme. Directed all aspects of stakeholder engagement for 13 work streams encompassing business and project teams up to executive steering groups, creating timely relevant information, including project dashboards, escalation, KPI’s, governance and budget status.
•Led successful implementation of One Trust Platform for Privacy Management
•Oversaw the development and implementation of the Ethics & Compliance Integrity Partners Programme
•Introduced updated SOP processes for Data Privacy Agreements within Procurement, Ground Handling and Cargo business functions incorporating ARIBA and custom chat bot development
•Designed and completed major update of Article 30 process information for all Etihad outstations
•Led purchase, customisation and implementation of IAPP elearning data privacy modules
Key interface role with the Tokyo 2020 Olympic Games Organising Committee (OCOG) implementing IT operations process and change management . Cross functional accountability for IT solution design and business application teams to deliver Games systems and processes
•Localised and implemented KEY ITSM processes for issue and change management, incident and service interruptions on Service Now (SaaS based ITSM system) including KPI and performance metrics
•Adapted Key (Global) Policy and SOP Processes for Japanese 3rd party partners, vendors and suppliers
•Delivered high impact Disaster Recovery Rehearsal Project for Volunteer Portal Launch
•Designed and delivered ongoing core systems training courses of common SOPs to OCOG and 3rd party service providers
Project Leader role at en world recruitment company delivering SaaS based ITSM platform plus supporting business processes.
•Led successful implementation of Service-Now Express Platform for enWorld Group
•Defined, Documented and Implemented ITIL based Incident, Problem and Change Management processes for multi location support teams
•Configured CMDB Configuration Items, knowledge base and self service portal
•Delivered system design of REST API interfaces to Sales Force, NetSuite, JIRA
Consultative role on implementation and support processes for Windward System 5 Business Management Software
•Pre-planned initial schedule and delivery milestones for Cloud based, point of sale (POS) & inventory modules.
•Defined internal support team roles, network and hardware support
Solution Delivery Manager role responsible for Implementing HP based SaaS Irregular Operations handling system across EK network, including infrastructure and network support, business process redesign and legacy system integrations.
•Directed all project management functions, establishing IT delivery & business change plan
•Accountable as the primary vendor contact for day to day activities, escalation, risks and issues
•Managed stakeholder engagements to VP, SVP & Steering group
•Contract Negotiation for commercial terms, project timelines, resourcing, cost and payment models
•Led service transition planning, Key Performance indicator (KPI) and service level agreements (SLA)
Responsible for delivering back office systems within the Passengers Service System (PSS) program. Building from Amadeus (1A) Customer and Flight Altea suite.
•Direct Management of vendors across development, test and support functions
•Directed 30+ Business Change team for solution definition activities
•Managed all project management functions throughout SDLC
•Responsible for Stakeholder Management to director level
•Application / Infrastructure Security Remediation / Penetration Testing and Network Hardening / Test & Performance Environment build and implementation / Customer Management System implementation / Split System Integration / IATCI & Regulatory data exchange Implementation / Phase 1 Service Transition to Business As Usual (BAU) with new SOP / Performance Measurement / Disaster Recovery / Infrastructure RecoverabilitY /CUPID Mainframe Finance System integration
Regional role responsible for implementing, overseeing and managing all ERP (BookMaster) system implementation and upgrades in Asia.
•Fully implemented system and organisational change program across Japan and Korean Offices, including localisation of systems
•Full system implementation and upgrades across Taiwan, Hong Kong, Singapore, Malaysia, Thailand
•Successful rescue of distressed European system implementation across Benelux, Spain, Germany, Poland
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